Advertisers Support - Hebrew speaking (relocation to Lisbon)

Cross Border Talents; Dublin; Presencial; EUR 14.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Local language classes

Relocation accommodation

Descripción de la vacante

Cross Border Talents is seeking an Advertisers Support Representative on-site in Lisbon to assist SMBs using our client's digital advertising services. You will handle Hebrew and English inquiries and provide both pre-sales and post-sales support for self-service products.

The contract is 1 year with potential conversion to permanent. Training is provided, including a €1,767.50 monthly gross package consisting of base salary, bonuses, meal and holiday allowances, with optional relocation

Formación

• Excellent written and spoken Hebrew (C1 level).
• EU passport holder or local residency.
• Good command of English.
• Empathetic and helpful approach.
• Strong team-player attitude.
• Strong interpersonal skills and the ability to de-escalate situations when necessary.
• Ability to handle sensitive and confidential information.
• Ability to learn quickly and adapt to new processes and tools.

Responsabilidades

• Supporting SMBs with enquiries about digital advertising products, tools and campaigns.
• Providing customer support in Hebrew and English via chat, email and phone.
• Delivering pre-sales and post-sales support for self-service advertising products.
• Providing guidance on products and tools to improve the customer experience.
• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly.
• Identifying recurring trends and resolving issues affecting multiple SMB clients.
• Delivering a professional customer experience in line with quality and service standards.

Conocimientos

Hebrew (C1)

English

Team player

Interpersonal skills

De-escalation

Confidential handling

Learning ability

Empathy

Descripción del empleo

The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.

You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.

Responsibilities

• Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;
• Providing customer support in Hebrew and English via chat, email and phone;
• Delivering pre-sales and post-sales support for self-service advertising products;
• Providing guidance on products and tools to improve the customer experience;
• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;
• Identifying recurring trends and resolving issues affecting multiple SMB clients;
• Delivering a professional customer experience in line with quality and service standards.

Requirements

• Excellent written and spoken Hebrew (minimum C1 level);
• EU passport holder or a local residency card
• Good command of English;
• Empathetic and helpful approach;
• Strong team-player attitude;
• Strong interpersonal skills and the ability to de-escalate situations when necessary;
• Ability to handle sensitive and confidential information;
• Ability to learn quickly and adapt to new processes and tools.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)
Training: 15 working days, with a training allowance of €141.20 per completed week.
Remuneration: Total gross monthly compensation of €1,767.50, including:

• Base salary: €1,383.00 gross per month;
• Productivity bonus;
• Meal allowance: €154.00 net per month;
• Holiday allowance: €115.25 per month;
• Christmas allowance: €115.25 per month.

Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.
Perks: Private health insurance, local language classes
Relocation: Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided.
Annual leave: 22 days