Hebrew speaking -Tech Customer Support Agent

Accenture; Dublin; On-site; EUR 33,000 - 42,000; Full time

Job summary

Accenture PLC in Ireland is seeking a Hebrew-speaking Technical Customer Support professional to work on-site in Sandyford, Dublin. Fluency in Hebrew and English is essential, with a Bachelor’s degree and at least one year in a customer service or call centre context.

The role involves developing deep product knowledge, investigating and prioritizing advertising issues, and guiding advertisers to resolve problems.

Qualifications

• Fluency in Hebrew and English required.
• Minimum of 1 year in Customer Service/Call Centre.
• Proficient with using computers.
• On-site location in Sandyford, Dublin.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
• Own tasks end-to-end until they are assigned to a specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers' desired outcome.
• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
• Facilitate a high-end customer experience related to support for advertising bugs.
• Mentor team members and own product support areas.

Skills

Hebrew fluency

English fluency

Communication skills

Teamwork

Bachelor’s degree

Customer service

1 year experience

Education

Bachelor’s Degree

Job description

Position: Hebrew speaking - TechnicalCustomer Support

Languages Required: Must be fluent Hebrew speaking C1

Location: onsite - Sandyford, D18

Contract: Full-time role 40 hours per week

Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

Fluency in English & Hebrew is essential - only applicants with the relevant language skills will be considered

Duties and Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
• Own tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs
• Mentor team members and own product support areas.

Professional Skills

• Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem seek.
• Ability to work in teams.
• Bachelor’s Degree
• Minimum of 1 year of experience Customer Service/Call Centre
• Proficient with using computers

Language(s) Required: English, Hebrew ( Fluency in English & Hebrew is essential.

Only applicants with the relevant language skills will be considered

• As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.