Quality Controller with Japanese I Maternity leave cover

TELUS Digital AI Community; Dublin; On-site; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Occupational health care

Sport & culture benefits

Multicultural environment

Charity & well-being activities

Company events

Employee referral bonuses

Job summary

Telus Digital seeks a Quality Controller to improve Japanese market search results by applying deep cultural knowledge and linguistic fluency. The role focuses on analytics to localize online experiences for JP users and requires living in Japan or recent work experience there.

The ideal candidate will guide internal teams with cultural expertize, design training via eLearning, and collaborate across markets to ensure consistent quality in internet search results for Japanese users.

Qualifications

• Fluent in Japanese with deep understanding of Japan's culture, economy and media.
• Experience living or working in Japan for several years is required.
• Able to analyze data to inform decisions and localize online experiences.

Responsibilities

• Provide cultural expertise of Japan for the business and customers.
• Manage a global team of quality resources and monitor performance.
• Deliver training through web-based materials and webinars.
• Communicate best practices across markets to ensure consistency.

Skills

Fluent Japanese

Lived in Japan

Cultural knowledge

Data analysis

Time management

Tools

Microsoft Office

Google Suite

Content authoring tools

eLearning content design

Job description

The team at Telus Digital is seeking a Quality Controller to specialize in improving the results of internet search for the Japanese (JP) market.

The successful candidate must be fluent in Japanese, have previously lived in Japan and have extensive cultural, political and economic knowledge of the region. Deep, market specific, familiarity with Japanese cultural nuances is integral to this role. These insights will feed into customer analytics to improve and localize online experiences for Japanese based service users.

Responsibilities:

• Work within a global team of Quality Controllers.
• A key responsibility of the role is to provide cultural expertise of Japan for the business and customers, including how users interact with global search engines.
• Manage the performance of and regularly interact with a large number of Japanese work-at-home "cloud based" resources, who work on projects to improve internet search results. Cultural understanding of how these resources work is critical.
• Measure adherence of resources to strict sets of guidelines and rules, utilizing performance data from operating systems.
• Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to management.
• Manage the design, implementation and delivery of specific training, through web-based eLearning materials, online video production and webinars.
• Communicate with peers to leverage best practice and consistency across all markets. The role will require a high degree of confidence, experience and cultural knowledge of using internet-based technologies and online research.
• The successful candidate must be fluent in Japanese and will be from Japan or will have lived and worked recently in Japan for a minimum of 5 years.
• Must have deep-rooted familiarity with current and historical business, media, sport, news, social media and cultural affairs of the Japanese market.
• Must have a robust working knowledge of the internet and social media in Japan.
• Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.
• Time management and organisation skills are essential.
• The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.
• Ability to collaborate both internally and externally of the business is essential.

Technical Skills & Expectations:

• The successful candidate must have strong Microsoft Office skills or Google Suite skills.
• Practical experience of content authoring tools is a distinct advantage.
• Experience designing and delivering eLearning content is an advantage.
• Experience with data analysis to support decision-making.

WE OFFER

• Occupational health care at Terveystalo private clinic
• Sport & Culture & Health benefits through EPass
• Multicultural environment/diversity and inclusiveness
• Charity & well-being activities
• Company events
• Employee referral bonuses & Recognition programs