Bilingual Ads Support Agent (Hebrew/English) - Lisbon

Cross Border Talents; Dublin; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Private health insurance

Local language classes

Relocation accommodation

Job summary

Cross Border Talents is seeking an Advertisers Support Representative on-site in Lisbon to assist SMBs using our client's digital advertising services. You will handle Hebrew and English inquiries and provide both pre-sales and post-sales support for self-service products.

The contract is 1 year with potential conversion to permanent. Training is provided, including a €1,767.50 monthly gross package consisting of base salary, bonuses, meal and holiday allowances, with optional relocation

Qualifications

• Excellent written and spoken Hebrew (C1 level).
• EU passport holder or local residency.
• Good command of English.
• Empathetic and helpful approach.
• Strong team-player attitude.
• Strong interpersonal skills and the ability to de-escalate situations when necessary.
• Ability to handle sensitive and confidential information.
• Ability to learn quickly and adapt to new processes and tools.

Responsibilities

• Supporting SMBs with enquiries about digital advertising products, tools and campaigns.
• Providing customer support in Hebrew and English via chat, email and phone.
• Delivering pre-sales and post-sales support for self-service advertising products.
• Providing guidance on products and tools to improve the customer experience.
• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly.
• Identifying recurring trends and resolving issues affecting multiple SMB clients.
• Delivering a professional customer experience in line with quality and service standards.

Skills

Hebrew (C1)

English

Team player

Interpersonal skills

De-escalation

Confidential handling

Learning ability

Empathy

Job description

Cross Border Talents is seeking an Advertisers Support Representative on-site in Lisbon to assist SMBs using our client's digital advertising services. You will handle Hebrew and English inquiries and provide both pre-sales and post-sales support for self-service products.

The contract is 1 year with potential conversion to permanent. Training is provided, including a €1,767.50 monthly gross package consisting of base salary, bonuses, meal and holiday allowances, with optional relocation