Localized Content Specialist with Hebrew

TELUS Digital; Dublin; Sur place; EUR 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Private medical care

Stable employment

Employee referral bonuses & Recogniti

Résumé du poste

TELUS Digital in Dublin seeks a Hebrew-speaking Content Specialist to work on the online video platform market, providing cultural and language expertise to improve the quality of content. You will collaborate with a Quality team to assess resources and manage a large multilingual community, reviewing contributors' work with strict guidelines.

The role requires native or near-native Hebrew and excellent attention to detail, plus strong communication in English and Hebrew.

Qualifications

• Native or near-native Hebrew required.
• Excellent attention to detail and communication skills in English and Hebrew.
• Ability to apply guidelines neutrally to politically sensitive content.
• Experience reviewing content and contributing to data-driven reports.

Responsabilités

• Assess Hebrew-language content with cultural and linguistic context.
• Rate politically sensitive content objectively and consistently.
• Input data for trend analysis and follow-up.
• Conduct root cause analysis of performance issues.
• Develop reports and trends for action and share with the team.
• Support the Quality Controllers team and adapt to evolving guidelines.

Connaissances

Hebrew fluency

English fluency

Neutral impartiality

Strong research skills

Communication skills

Time management

Adaptability

Formation

3rd Level Qualification or equivalent work experience

Outils

Office Suite / GSuite

Description du poste

The team at TELUS Digital is seeking a Hebrew-speaking Content Specialist to work within the online video platform market, providing cultural and language expertise to improve the quality of online video content.

The role will involve working closely with a Quality team to assess video content as well as the performance of a large multi-lingual community and to individually review contributors' work based on a set of standards and guidance. The successful candidate will work with a large community, and this role requires native or near-native Hebrew and candidates with excellent attention to detail and a high level of communication skills, both verbal and written, in English and Hebrew. Given the volume of politically sensitive content in this market, the role requires strict impartiality and the ability to apply guidelines consistently, regardless of personal views.

Responsibilities:

• A high degree of confidence, experience and knowledge of using internet-based technologies and online research in day-to-day tasks.
• Measure adherence of resources to strict sets of guidelines and determine any potential quality issues, including assessing Hebrew-language content with cultural and linguistic context.
• Rate politically sensitive content objectively and consistently, applying guidelines without allowing personal, political or cultural bias to influence decisions
• Careful input of data for trend analysis and follow-up.
• Conduct root cause analysis of performance issues of individual resources on an on-going basis.
• Continuously self-review and remain up-to-date on all guidelines and instructions available.
• Develop reports and trends to be shared for action.
• Support the team of Quality Controllers.
• This role may evolve and change based on business requirements.

Key Skills & Requirements

• Fluency in Hebrew (essential)
• Fluency in English (essential)
• A keen awareness of current events, combined with the ability to remain neutral and impartial when assessing political content
• Proficiency in Office or GSuite
• Verbal, written, and listening skills, along with the ability to provide expertise at all levels of the business and with customers, should be demonstrated.
• 3rd Level Qualification or equivalent work experience is essential
• Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior
• Excellent time management and organization skills, as well as flexibility and adaptability to changing priorities.

WE OFFER:

• Private medical care
• Stable employment based on contract of employment
• Employee referral bonuses & Recognition programs