License Verification Specialist - Part-Time

Business In The Community; Ireland; Remote; EUR 23,000 - 32,000; Part time

Job summary

SGS Ireland is hiring a Verification Officer for the Ennis NDLS Centre on a part-time, fixed-term basis. The role involves processing driving license applications, ensuring identity and document validation, and adhering to NDLSFO rules.

The successful candidate will report to the Regional Supervisor and may travel to other NDLS Centres as required. The position requires Leaving Certificate or FETAC 5, fluent English, and strong customer service and communication skills.

Qualifications

• Leaving Certificate and/or FETAC 5 skills certificate or greater.
• Fluency in written and spoken English with excellent documentation skills.
• Proven customer service focus and strong communication abilities.

Responsibilities

• Process driving license applications within defined timeframes and ensure high customer service standards including Identity Validation, Document Validation and NDLSFO Business Rules.
• Ensure compliance with Front Office Solution usage and Dual Screen Technology.
• Complete on-site and virtual training and maintain training records as directed.
• Adhere to the Company’s Code of Integrity & Professional Conduct and SGS Equality & Diversity policy.
• Undertake training and stay compliant with SOPs and procedures; report breaches promptly.
• Travel to NDLS Centres as needed and participate in Saturday rosters.

Skills

Fluent English

Strong customer service

Excellent communication

Attention to detail

Independent worker

Education

Leaving Certificate / FETAC 5

Tools

MS Office

Job description

SGS Ireland is hiring a Verification Officer for the Ennis NDLS Centre on a part-time, fixed-term basis. The role involves processing driving license applications, ensuring identity and document validation, and adhering to NDLSFO rules.

The successful candidate will report to the Regional Supervisor and may travel to other NDLS Centres as required. The position requires Leaving Certificate or FETAC 5, fluent English, and strong customer service and communication skills.