NDLS Verification Specialist - Part-Time Galway

SGS; Galway; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

22 Days Annual Leave

Bike to work

Taxsavers

Job summary

SGS Ireland is hiring a part-time Verification Officer in Galway to process driving licence applications, verify identities, and handle payments for the NDLS service on behalf of the Road Safety Authority. The role requires strong customer service, vigilance with documents, and adherence to NDLS rules.

You will train as needed and travel to NDLS centres as required. The position includes Saturdays on a rotating roster and a focus on accuracy, integrity, and compliance with SGS policies and

Qualifications

• Leaving Certificate and/or FETAC 5 skills certificate or greater.
• Fluency in written and oral English – excellent documentation skills required.
• Dynamic, confident, and motivated with a proven track record within service delivery.
• Use of a Car & a Full Clean Driving Licence an advantage.
• Excellent communication skills vital for this role.
• Accuracy and attention to detail are critical; proactive and well-organised.
• Ability to work on own initiative or as part of a team.
• Initiative and strong problem-solving in a fast-paced environment.
• Excellent interpersonal skills with SGS colleagues and external clients.
• Proficient in MS Office applications.

Responsibilities

• Process driving licence applications within defined timeframes with the highest standards of customer service, including compliance to Identity Validation and NDLS rules.
• Process applications within a defined timeframe ensuring the highest standards of customer service.
• Ensure due diligence on all documents and image/signature captures uploaded to the NDLS Front Office Solution.
• Comply with Front Office Solution usage and Dual Screen Technology.
• Complete on-site and virtual training and maintain training records.
• Ensure all mandatory courses are completed timely as directed by supervisor.
• Comply with Company Code of Integrity and Equality & Diversity policy.
• Understand SOPs and procedures during the life cycle of the role.
• Report serious discrepancies or data breaches to the Regional Supervisor and Security heads.
• Comply with Mobile Phone Policy and Uniform Policy.
• Flexibility to travel to cover NDLS Centres; work Saturdays as part of roster.
• Maintain safe and professional behaviour per health and safety policies.

Skills

Customer service

English proficiency

Attention to detail

Communication skills

Problem solving

Teamwork

Initiative

Organisation

MS Office

Education

Leaving Certificate / FETAC 5

Tools

MS Office

Job description

SGS Ireland is hiring a part-time Verification Officer in Galway to process driving licence applications, verify identities, and handle payments for the NDLS service on behalf of the Road Safety Authority. The role requires strong customer service, vigilance with documents, and adherence to NDLS rules.

You will train as needed and travel to NDLS centres as required. The position includes Saturdays on a rotating roster and a focus on accuracy, integrity, and compliance with SGS policies and