Verification Officer- Ennis NDLS

Business In The Community; Ireland; Remote; EUR 23,000 - 32,000; Part time

Job summary

SGS Ireland is hiring a Verification Officer for the Ennis NDLS Centre on a part-time, fixed-term basis. The role involves processing driving license applications, ensuring identity and document validation, and adhering to NDLSFO rules.

The successful candidate will report to the Regional Supervisor and may travel to other NDLS Centres as required. The position requires Leaving Certificate or FETAC 5, fluent English, and strong customer service and communication skills.

Qualifications

• Leaving Certificate and/or FETAC 5 skills certificate or greater.
• Fluency in written and spoken English with excellent documentation skills.
• Proven customer service focus and strong communication abilities.

Responsibilities

• Process driving license applications within defined timeframes and ensure high customer service standards including Identity Validation, Document Validation and NDLSFO Business Rules.
• Ensure compliance with Front Office Solution usage and Dual Screen Technology.
• Complete on-site and virtual training and maintain training records as directed.
• Adhere to the Company’s Code of Integrity & Professional Conduct and SGS Equality & Diversity policy.
• Undertake training and stay compliant with SOPs and procedures; report breaches promptly.
• Travel to NDLS Centres as needed and participate in Saturday rosters.

Skills

Fluent English

Strong customer service

Excellent communication

Attention to detail

Independent worker

Education

Leaving Certificate / FETAC 5

Tools

MS Office

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management.

Job Description

We arelooking to recruit a Verification Officer to work at our Ennis NDLS Centre, the position isa 3 month fixed term part-time hours contract..This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).

ROLE OVERVIEW

• Job Title:Verification Officer
• Job Type:Fixed term specific purpose
• Location:Cork City NDLS Centre
• Hours: Part-time hours, Mon-Fri 9-5:30, Sat 9-2:30

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:

• Process driving license applications within a defined timeframe and ensuring that the highest standards of customer services are achievedincluding compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
• Ensure compliance withutilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Comply with Mobile Phone Policy & Comply with Uniform Policy
• Flexibility to travel to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same
• At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications

Leaving Certificate and/or FETAC 5 skills certificate or greater

Additional Information

The ideal candidate should possess the following attributes/skillsets:

• Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

• Fluency in both written and oral English – excellent documentation skills required
• Use of a Car & a Full Clean Driving License an advantage
• Excellent communication skills vital for this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications
• Irish Speaker is an advantage

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