Liability Claims Adjuster

HDI Global SE; Dublin; On-site; EUR 42,000 - 62,000; Full time

Job summary

HDI Global SE in Ireland is seeking a Claims Adjuster to manage a varied portfolio of liability claims from first notification through to settlement, within their claims handling authority and in line with our claims handling standards. The role will involve handling both lead and follow claims, including some technically complex matters.

The successful candidate will also support the oversight of third-party administrators, review claims management information, and analyse data to identify

Qualifications

• Liability claims handling experience on lead basis.
• Experience reviewing and managing MI.
• Knowledge of Irish market in public liability, products liability and employers liability matters.
• Experience of litigated and non-litigated claims.
• Experience of Courts/Mediations/Arbitrations.
• Good general knowledge and understanding of insurance principles.
• Awareness of current regulation and market issues.
• Good working knowledge of coverage under general liability policies.
• Understanding and good working knowledge of current law.
• Experience with first-party claims is beneficial but not essential.

Responsibilities

• Undertake initial evaluation of cause of loss to determine coverage and information needs.
• Decide Company’s response to claims, investigate, negotiate and settle within guidelines; include coverage analysis.
• Assist in setting reserves to assess exposure.
• Liaise with clients, loss adjusters, solicitors, experts, brokers, MGAs and TPAs for service and investigation.
• Review MI for accuracy and liaise with TPAs and other parties to ensure data reflects claims.
• Liaise with underwriters, risk managers, finance, management and offices for procedures and authority.
• Maintain accurate records for auditing and regulatory purposes; prepare reports.
• Ensure accurate entry of claims data for MI reporting.
• Support projects to improve team/department effectiveness.
• Undertake other tasks as requested by Liability Claims Manager and Head of Liability Claims.
• Assist in managing international programs by liaising with network, clients, brokers, loss adjusters, solicitors and experts.

Skills

Liability claims handling

MI review

Irish market liability

Litigated/non-litigated claims

Courts/Mediations/Arbitrations

Insurance principles

Regulation knowledge

Policy coverage knowledge

First-party claims experience (benefit

Job description

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

The role

We are looking for a Claims Adjuster to manage a varied portfolio of liability claims from first notification through to settlement, within their claims handling authority and in line with our claims handling standards.

The role will involve handling both lead and follow claims, including some technically complex matters. The successful candidate will also support the oversight of third‑party administrators, review claims management information, and analyse data to identify trends, performance insights and opportunities for improvement.

This is a varied role suited to someone who enjoys technical claims handling, stakeholder management and using data to support effective decision‑making.

Key accountabilities

• To undertake an initial evaluation of cause of loss to determine whether a claim is covered and what further information may be required.
• To decide the Company’s response to claims, based on correct interpretation of policy and underwriting documentation; investigating, negotiating and settling claims within statutory and company guidelines. This includes coverage analysis and policy determination.
• To assist in the process for setting accurate, realistic and timely claim reserves to enable management to assess the company exposure.
• To liaise variously with clients, loss adjusters, solicitors, experts, brokers, MGAs and TPAs as appropriate for claims service and investigation.
• To review MI for accuracy and liaise with TPAs, loss adjusters and other parties as required to ensure the MI accurately reflects the claims data.
• To liaise variously with underwriters & risk managers, finance, management, Home Office and with network (Servicing and/or Producing offices) as and when relevant for informational, procedural or authority reasons.
• To maintain accurate records for auditing and regulatory purposes, preparing reports as necessary.
• To ensure accurate entry of claims data into Company systems to enable precise reporting on the nature and financial impact of the claims portfolio and to assist in the preparation of MI.
• To proactively participate in projects or other initiatives designed to improve the effectiveness or efficiency of the team and/or department.
• To undertake any other tasks as requested by your Liability Claims Manager and the Head of Liability Claims in order that the team achieve its objectives.
• To assist in the management of international programs (Servicing and/or Producing office) by liaising with the network, clients, brokers, loss adjusters, solicitors and experts as appropriate to ensure an efficient claims service and the provision of correct and accurate claims data.

Skills & experience

• Liability claims handling experience on a lead basis;
• Experience of reviewing and managing MI;
• Experience of the Irish Market in public liability, products liability, and employers liability matters;
• Experience of litigated and non‑litigated claims;
• Experience of Courts / Mediations / Arbitrations;
• Good general knowledge and understanding of insurance principles;
• General awareness of current regulation and market issues;
• Good working knowledge of coverage provided under general public, products and employers liability policies;
• Understanding and good working knowledge of current and relevant law;
• Prior experience in handling first‑party claims, such as property, engineering or construction claims, would be beneficial but is not essential.

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.