Senior Property Loss Adjuster

Intact Insurance IE; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Intact Insurance Ireland is seeking a Senior Property Loss Adjuster to oversee both household and commercial claims from initiation to resolution, ensuring a customer-focused experience. Field-based roles involve assessing scenes of loss, gathering information, and advising customers across multiple locations.

The ideal candidate holds Dip LA/ACILA/ACII with 10+ years of loss adjusting experience, and has experience with brokers, commercial claims including business interruption, strong

Qualifications

• Dip LA / ACILA / ACII (required).
• +10 years Loss Adjusting experience (required).
• Experience of dealing with brokers and a wide variety of customers.
• Experience of dealing with commercial insurance claims, including business interruption.
• Good verbal and written communications skills.
• This role is Field Based and requires a full Driving Licence.

Responsibilities

• Oversee both household and commercial claims from initiation to resolution with a customer-focused approach.
• Use negotiation skills to achieve optimal settlements while maintaining high service standards.
• Prepare and deliver case decisions and solutions to customers in line with processes.
• Assess scenes of loss, gather information, document findings and advise customers.
• Manage customer interactions efficiently and provide coaching to less experienced colleagues when needed.

Skills

Communication skills

Education

Dip LA / ACILA / ACII

Job description

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Senior Property Loss Adjuster

We are seeking an experienced Property Loss Adjuster to oversee both household and commercial claims from initiation to resolution, ensuring a customer-focused experience throughout the process. With excellent knowledge in domestic and commercial property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries.

Senior Property Loss Adjuster role will involve undertaking claims assessments in the field, making associated recommendations in line with customer propositions, product policies, risk appetite, business strategy and performance targets.

You will spend the majority of your time assessing scene of loss/events, gathering relevant information, documenting findings and advising customers.

You will be field based working in various locations and dealing with customers on a one to one basis. You will have strong analytical, communication and organisation skills..

Key Responsibilities:

• As a Senior Property Loss Adjuster, you will oversee both household and commercial claims from initiation to resolution, ensuring a customer-focused experience throughout the process. With excellent knowledge in domestic and commercial property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries.
• Utilizing your negotiation skills, you will aim for optimal outcomes in claims settlements, while providing excellent customer service and fostering relationships with clients.
• Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition.
• This role requires excellent communication, analytical, and organizational skills, along with the ability to manage multiple cases effectively. Additionally, you will participate in surge event management to provide vital support during critical times.
• Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction.
• Providing expert advice, guidance and coaching to less experienced colleagues to develop knowledge and understanding of customers, customers’ businesses and associated commercial drivers and risks.

Requirements:

• Dip LA / ACILA / ACII (required)
• +10 years Loss Adjusting experience (required)
• Experience of dealing with brokers and a wide variety of customers
• Experience of dealing with commercial insurance claims, including business interruption
• Good verbal and written communications skills
• This role is Field Based
• A full Driving License is required

Regulatory Requirements:

• Subject to Fitness & Probity Standards issued under Section 50 of the Central Bank Reform Act 2010 and any subsequent amendments. The role holder must ensure they are fully aware of the Standards and be in a position to fully comply with them at all time.
• This role falls within the scope of the Minimum Competency Code (MCC) therefore the role requires the jobholder to have attained the status of ‘Qualified Person’ in the relevant functions. The jobholder must also comply with all CPD requirements as outlined in the MCC.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status