Lead, Voice & Cisco UC Centre Services

eir Ireland; Dublin; On-site; EUR 85,000 - 110,000; Full time

Job summary

eir is seeking a Team Lead – Voice and Contact Centre Services to lead the UC and contact centre operations for a major Managed Service customer. You will guide delivery of stable, secure Unified Communications and Contact Centre services, combining deep CUCM/Unity/UCXE expertise with leadership of a high‑performing team.

You will drive incident resolution, implement improvements, and ensure services meet business needs across voice platforms.

Qualifications

• Minimum five years' ICT/Telco industry experience.
• Knowledge of Cisco UC; experience with UCCE is advantageous.
• Experience in leading a team and incident resolution.

Responsibilities

• Lead Cisco Unified Communications Solutions (CUCM, Unity).
• Oversee UCCE solutions including ICM, CVP, Finesse.
• Mentor team, manage priorities, and drive incident resolution.
• Produce high-quality documentation and runbooks.
• Participate in major voice projects and capacity planning.

Skills

Team leadership

Communication

Prioritization

Problem solving

Tools

CUCM

Unity

CUBE

SIP Protocol

ICM

CVP

Finesse

Job description

eir is seeking a Team Lead – Voice and Contact Centre Services to lead the UC and contact centre operations for a major Managed Service customer. You will guide delivery of stable, secure Unified Communications and Contact Centre services, combining deep CUCM/Unity/UCXE expertise with leadership of a high‑performing team.

You will drive incident resolution, implement improvements, and ensure services meet business needs across voice platforms.