End User Computing Lead

Cpl; Dublin; On-site; EUR 85,000 - 105,000; Full time

Job summary

CPL in Dublin is seeking an End User Computing Lead to own delivery, support and continuous improvement of end-user IT services for a global workforce. You will lead a small team of two analysts and oversee device management, M365 services, patching and the overall user experience.

You will manage a global M365 tenant with ~3,000 users, drive endpoint lifecycle management via Intune, active directory, policy enforcement and collaborate with Cyber Security to strengthen workplace resilience.

Qualifications

• 5+ years’ experience in End User Computing / Digital Workplace in an enterprise environment.
• 2+ years in a lead role with M365 tenant accountability.
• Experience supervising a small technical team.
• Strong expertise in M365, Intune, Entra ID, Autopilot, SCCM and AVD/VDI.
• Solid grounding in Active Directory, Group Policy, DNS and DHCP.
• Excellent communication and documentation skills.

Responsibilities

• Lead the EUC team, balancing BAU support with project work within an ITIL-aligned framework.
• Own and operate a global Microsoft 365 tenant (~3,000 users) including Teams, Exchange Online, SharePoint, OneDrive and Intune.
• Lead endpoint and mobile device lifecycle management via Intune, plus M365 licensing and compliance.
• Manage identity integration through Entra ID / Entra Connect.
• Act as Level 3 escalation point and lead P1 Major Incident resolution, participating in the on-call rota.
• Partner with Cyber Security to strengthen the security and resilience of workplace services.

Skills

End User Computing

Team Leadership

Communication

Documentation

ITIL framework

Tools

Microsoft 365

Intune

Entra ID

Autopilot

SCCM

AVD/VDI

Active Directory

Group Policy

Job description

Salary: €85,000 - €105,000 + bonus and benefits

The Opportunity

Our client, a leading international business with c. 2,800 employees worldwide, is seeking an End User Computing Lead to join its Dublin-based Infrastructure Services & Security function.

You will own the delivery, support and continuous improvement of end-user IT services for a global workforce, leading a small team of two support analysts and taking responsibility for device management, Microsoft 365 services, patching and the overall user experience.

Key Responsibilities

• Lead the EUC team, balancing BAU support with project work within an ITIL-aligned framework
• Own and operate a global Microsoft 365 tenant (~3,000 users) including Teams, Exchange Online, SharePoint, OneDrive and Intune
• Lead endpoint and mobile device lifecycle management via Intune, plus M365 licensing and compliance
• Manage identity integration through Entra ID / Entra Connect
• Act as Level 3 escalation point and lead P1 Major Incident resolution, participating in the on-call rota
• Partner with Cyber Security to strengthen the security and resilience of workplace services

Skills & Experience

• 5+ years’ experience in End User Computing / Digital Workplace in an enterprise environment, including 2+ years in a lead role with M365 tenant accountability
• Experience leading or supervising a small technical team
• Strong expertise in Microsoft 365, Intune, Entra ID, Autopilot, SCCM and AVD/VDI
• Experience with M365 compliance, information governance and retention policies
• Solid grounding in Active Directory, Group Policy, DNS and DHCP
• Excellent communication and documentation skills
• Must live within a commutable distance of Dublin
• Must hold the relevant visa or permission to live and work in Ireland without restrictions