Lead Systems Administrator - Incident and SLA (Contract)

Wipro Technologies; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Wipro Limited in Dublin is seeking a Lead Administrator for contract-based work to resolve high-priority incidents and ensure SLA compliance. The role involves advanced troubleshooting, performance analysis, and coordinating mitigation with internal and external stakeholders.

The candidate will monitor system behavior, drive improvements, participate in disaster recovery drills, and contribute to knowledge bases while guiding team members to resolve tickets efficiently.

Qualifications

• 5–8 years of experience in Network Data Administration.

Responsibilities

• Triaging and resolution of high-priority incidents (P2) with advanced troubleshooting.
• Monitor and ensure SLA compliance across technology areas.
• Analyse system performance trends and coordinate mitigation actions.
• Collaborate with technical teams to implement improvements and new tools.
• Oversee disaster recovery activities and ensure security controls.
• Prepare and present performance updates in regular stakeholder reviews.
• Mentor team members and maintain knowledge base for future resolutions.

Skills

Network Data Admin

Job description

Wipro Limited in Dublin is seeking a Lead Administrator for contract-based work to resolve high-priority incidents and ensure SLA compliance. The role involves advanced troubleshooting, performance analysis, and coordinating mitigation with internal and external stakeholders.

The candidate will monitor system behavior, drive improvements, participate in disaster recovery drills, and contribute to knowledge bases while guiding team members to resolve tickets efficiently.