IT Service Engineer Manager - Lead & Develop IT Field Support

Sysco Ireland; Limerick; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Sysco International is seeking an IT leader to manage a team of Service Engineers, delivering high-quality desktop and end-user support across the region. You will coach, develop, and act as escalation point, collaborating with local and global technology teams.

The role requires travel to Dublin, Limerick or Belfast offices three times per week in a hybrid setup, with a focus on service excellence and continuous improvement.

Qualifications

• Hands-on expertise in troubleshooting desktop and laptop computers.
• Strong knowledge of Microsoft Windows, Microsoft 365 (Office 365), macOS, VMware Workspace ONE.
• Experience using remote support tools to diagnose and resolve issues on remote devices.

Responsibilities

• Lead and develop a team of Service Engineers and act as escalation point.
• Collaborate with local and global technology teams to improve services.
• Drive continuous improvement and modernise technology services.
• Travel to Dublin, Limerick or Belfast offices 3 times per week as required.

Skills

People management

Technical leadership

Customer focus

Communication skills

Troubleshooting desktops/laptops

Tools

Microsoft Windows

Microsoft 365 / Office 365

macOS

VMware Workspace ONE

Remote support tools

Job description

Sysco International is seeking an IT leader to manage a team of Service Engineers, delivering high-quality desktop and end-user support across the region. You will coach, develop, and act as escalation point, collaborating with local and global technology teams.

The role requires travel to Dublin, Limerick or Belfast offices three times per week in a hybrid setup, with a focus on service excellence and continuous improvement.