LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Technologies; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Wipro Limited in Dublin is seeking a Lead Administrator for contract-based work to resolve high-priority incidents and ensure SLA compliance. The role involves advanced troubleshooting, performance analysis, and coordinating mitigation with internal and external stakeholders.

The candidate will monitor system behavior, drive improvements, participate in disaster recovery drills, and contribute to knowledge bases while guiding team members to resolve tickets efficiently.

Qualifications

• 5–8 years of experience in Network Data Administration.

Responsibilities

• Triaging and resolution of high-priority incidents (P2) with advanced troubleshooting.
• Monitor and ensure SLA compliance across technology areas.
• Analyse system performance trends and coordinate mitigation actions.
• Collaborate with technical teams to implement improvements and new tools.
• Oversee disaster recovery activities and ensure security controls.
• Prepare and present performance updates in regular stakeholder reviews.
• Mentor team members and maintain knowledge base for future resolutions.

Skills

Network Data Admin

Job description

Job Title: LEAD ADMINISTRATOR L1(CONTRACT)

City: Dublin

State/Province: Dublin

Posting Start Date: 9/10/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning-Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

Mandatory Skills: Network Data Admin.Experience: 5-8 Years.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.