DEVOPS ENGINEER L4(CONTRACT)

Wipro Technologies; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Wipro Limited is seeking experienced IT operations professionals for Dublin-based roles, with 3 days per week in the office and shift-based coverage including mornings, afternoons, and weekends. The role emphasizes incident resolution, change management, deployment coordination, and customer-focused support across fintech and banking domains.

You will work with tools like Remedy, Rally, Splunk, and Dynatrace, contributing to CI/CD and observability improvements while ensuring service reliability

Qualifications

• Excellent communication skills and experience in application support.
• Unix/Linux and SQL (Postgres/SQL) knowledge relevant to operations.
• Experience with ITSM processes: Change, Incident, service tickets, work orders.
• Willingness to work in shifts including mornings/afternoons and weekends.
• Exposure to monitoring tools and alerting (Splunk, Dynatrace).
• Experience in card payments/banking domain is a plus.
• PCF (Pivotal Cloud Foundry) exposure is desirable.
• AWS services (EC2, CloudWatch, Lambda) and automation scripting are beneficial.

Responsibilities

• Handle work orders from regional product and customer support teams.
• Coordinate with development for deployment issues and resolutions.
• Resolve incidents from operation command center alerts and monitoring tools.
• Assist with traffic routing and change tickets, CAB approvals.
• Create Confluence pages for incidents and work orders with resolutions.
• Deploy application artifacts to production within approved release windows.
• Perform root cause analysis for high severity incidents and preventive actions.
• Support UAT testing and onboarding of new customers to the platform.

Skills

Communication

App support

Unix/Linux

SQL

ITSM

Shift work

Monitoring

Card payments

PCF

AWS

Automation

Tools

Remedy

Rally

Splunk

Dynatrace

WinSCP

CyberArk/Putty

Toad

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Dublin- 3 days a Week

Must have skills:
oExcellent communication
oApplication support Background
oUnix / Linux
oSQL : Postgres SQL, SQL
oITSM : Change, Incident, service ticket, Workorders
oWilling to work on shifts (Morning & Afternoon shifts) & Weekend support
oMonitoring : Splunk, Dynatrace alert monitoring Alert creation
oApplication Support Experience in the Card Payment Industry or Banking Sector
oPCF – Pivotal Cloud foundry
Good to have skills :
oMonitoring / Observability : Splunk / Dynatrace alert ( C1 - Dashboard creation, B3 - Alert creation, B2 - Alert Monitoring ). Detailed JD at the bottom of the email.
oAWS ( EC2, CloudWatch, Lambda )
oAutomation : automation using XLR/ shell scripting/ ansible/ python ( Anyone) ( For C1 - Mandatory, B3- NA, B2 - NA)Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.Work Orders - Resolve Work orders in form of Business/functional queries, ad hoc testing, verification, and validation etc., from regional product team and customer support teams.
Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.
Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts
Alerts from Enterprise Monitoring Operations (EM Operations).
Traffic Routing – perform traffic routing in support of infrastructure maintenance
Raise new change tickets and arrange for approvals, including CAB approvals
Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
Root Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
Supporting the UAT testing by the Product team and regional customer support team.
Configuring application/artifacts and supporting the new customer onboarding to the platform
Testing the newly on boarded customer’s file processing and reports delivery
Review and approve change tickets.
Work with customers on ad-hoc queriesWork with Development / Testing team for defect analysis (with Production simulated data)
Build automation scripts that reduce the number of Incidents and/or improves processes followed
Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
Participate / Initiate in War Room calls that impacts application availability or has a customer impactTools Used:

• Remedy – Ticketing Tool
• Rally (For Story and Bug Tracking)
• Splunk and Dynatrace for Monitoring
• WinSCP (file movement/ validation)
• CyberArk/Putty
• Toad – Querying Tool for DB

Do

• Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
  • Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring
  • Manage the IT infrastructure as per the requirement of the supported software code
  • On-board an application on the DevOps tool and configure it as per the clients need
  • Create user access workflows and provide user access as per the defined process
  • Build and engineer the DevOps tool as per the customization suggested by the client
  • Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
  • Leverage and use tools to automate testing & deployment in a Dev-Ops environment
• Provide customer support/ service on the DevOps tools
  • Timely support internal & external customers on multiple platforms
  • Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
  • Ensure adequate resolution with customer satisfaction
  • Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
  • Troubleshoot and perform root cause analysis of critical/ repeatable issues

Deliver

• 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation
• 2. CSAT Timely customer resolution as per TAT
• Zero escalation

Mandatory Skills: Site Reliability Engineering (SRE).Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.