Lead Spa Front Desk & Guest Experience

Relais & Châteaux; Cashel; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee assistance program

Employee discount

Food allowance

Sick pay

Job summary

Cashel Palace in Ireland is seeking a Lead Spa Host to manage the Spa Reception and Spa Attendant teams, ensuring a seamless, five-star guest journey from arrival through departure. You will model warmth, confidence and personalised service, setting the standard for front-of-house excellence.

In this pivotal role you’ll oversee team deployment, bookings, payments and handovers, resolve guest requests with discretion, and collaborate with Therapists and other hotel departments to deliver a

Qualifications

• Previous Spa/front-of-house leadership experience in luxury settings.
• Strong guest service orientation with polished communication.
• Excellent organizational skills and attention to detail.
• Experience with booking/reservation systems.
• Ability to manage deployments, rotas, and escalation.

Responsibilities

• Lead, support and develop the Spa Reception and Spa Attendant teams, creating clear expectations and consistently high standards.
• Be a visible role model for warm, confident and personalised five-star guest service.
• Oversee the day-to-day Spa front-of-house operation, including team deployment, coaching, rotas, absence and operational cover.
• Ensure bookings, treatments, guest information, payments and handovers are accurate and effectively managed.
• Take ownership of the guest journey from pre-arrival through welcome, Spa experience and departure.
• Act as the first point of escalation for guest concerns and special requests, resolving them with confidence, discretion and care.
• Maintain the visual and experiential readiness of the Spa throughout each day, ensuring guest areas feel calm, immaculate and beautifully presented.
• Regularly walk the Spa environment, identifying and following through on issues relating to presentation, cleanliness, maintenance, supplies or guest comfort.
• Work closely with Therapists, Wellness colleagues and other hotel departments to ensure excellent communication and a seamless, exceptional guest journey.
• Support the commercial performance of the Spa through treatment utilisation, rebooking, retail and wider Wellness opportunities.

Skills

People leadership

Five-star guest service

Spa front-of-house operations

Booking systems

Attention to detail

Commercial awareness

Tools

Booking software

POS systems

Job description

Cashel Palace in Ireland is seeking a Lead Spa Host to manage the Spa Reception and Spa Attendant teams, ensuring a seamless, five-star guest journey from arrival through departure. You will model warmth, confidence and personalised service, setting the standard for front-of-house excellence.

In this pivotal role you’ll oversee team deployment, bookings, payments and handovers, resolve guest requests with discretion, and collaborate with Therapists and other hotel departments to deliver a