Lead Spa Front Desk & Guest Experience Leader

Relais & Châteaux; Cashel; On-site; EUR 45,000 - 58,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee assistance program

Employee discount

Food allowance

Sick pay

Job summary

Cashel Palace is seeking a Lead Spa Host to manage Spa Reception and attendant teams, delivering five-star guest service in a luxury environment. You will oversee front-of-house operations, coach staff, manage bookings and ensure seamless guest journeys from arrival to departure.

The role requires a confident leader with top-tier hospitality instincts, exceptional organization, and the ability to collaborate with Therapists and other departments to drive Spa performance.

Qualifications

• Previous experience within a Spa, luxury hotel or comparable guest-facing environment is highly desirable.
• Confident and capable people leader who enjoys developing and supporting others.
• Warm, polished and engaging with a natural ability to put guests at ease.
• Highly organised with exceptional attention to detail.
• Calm and solutions-focused when handling guest concerns or changing priorities.

Responsibilities

• Lead, support and develop the Spa Reception and Spa Attendant teams, creating clear expectations and consistently high standards.
• Be a visible role model for warm, confident and personalised five-star guest service.
• Oversee the day-to-day Spa front-of-house operation, including team deployment, coaching, rotas, absence and operational cover.
• Ensure bookings, treatments, guest information, payments and handovers are accurate and effectively managed.
• Take ownership of the guest journey from pre-arrival through welcome, Spa experience and departure.
• Act as the first point of escalation for guest concerns and special requests, resolving them with confidence, discretion and care.
• Maintain the visual and experiential readiness of the Spa throughout each day, ensuring guest areas feel calm, immaculate and beautifully presented.
• Regularly walk the Spa environment, identifying and following through on issues relating to presentation, cleanliness, maintenance, supplies or guest comfort.
• Work closely with Therapists, Wellness colleagues and other hotel departments to ensure excellent communication and a seamless, exceptional guest journey.
• Support the commercial performance of the Spa through treatment utilisation, rebooking, retail and wider Wellness opportunities.

Skills

People leadership

Guest service

Organisational skills

Booking systems

Communication

Problem solving

Tools

Booking/reservation systems

Job description

Cashel Palace is seeking a Lead Spa Host to manage Spa Reception and attendant teams, delivering five-star guest service in a luxury environment. You will oversee front-of-house operations, coach staff, manage bookings and ensure seamless guest journeys from arrival to departure.

The role requires a confident leader with top-tier hospitality instincts, exceptional organization, and the ability to collaborate with Therapists and other departments to drive Spa performance.