Lead ServiceNow Platform Engineer

Mckesson Corporation; Cork; Hybrid; EUR 71,000 - 118,000; Full time

Job summary

McKesson in Ireland (Cork) seeks an experienced ServiceNow Administrator to own and evolve the ServiceNow platform. You will configure forms, flows, and service catalog items while driving upgrades, CMDB accuracy, and automation to improve service delivery.

The role requires 7+ years in ServiceNow administration, strong scripting (GlideRecord, Business Rules, Script Includes), and a collaborative approach to cross-functional programs. Hybrid work model offered with occasional travel.

Qualifications

• 7+ years of experience in ServiceNow administration, platform engineering, or enterprise application administration.
• Hands-on experience with ServiceNow core administration, including users, roles, groups, and ACLs.
• Experience configuring ServiceNow forms, lists, workflows, and service catalog items.
• Strong scripting experience in ServiceNow, including GlideRecord, Business Rules, and Script Includes.
• Experience supporting platform upgrades, patching, test planning, and release validation.
• Experience administering CMDB and improving configuration data quality.
• Strong troubleshooting, documentation, and cross-functional communication skills.

Responsibilities

• Administer the ServiceNow platform, including users, groups, roles, ACLs, and access controls.
• Configure and optimize forms, lists, workflows, business rules, and the service catalog to support scalable operations.
• Develop and maintain ServiceNow scripts and automation using GlideRecord, Business Rules, and Script Includes.
• Lead upgrade and patch planning, testing, validation, and release readiness across instances.
• Own CMDB administration, data quality, and service catalog design to improve service visibility and request fulfillment.
• Troubleshoot complex platform issues, analyze patterns, and drive long-term remediation and automation opportunities.
• Maintain clear configuration, compliance, and audit-ready documentation.
• Collaborate cross-functionally to support change readiness, platform resilience, and continuous improvement.

Skills

ServiceNow administration

ServiceNow scripting

CMDB administration

Upgrades & patching

Documentation

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, Information Systems

Tools

GlideRecord

Business Rules

Script Includes

Job description

McKesson in Ireland (Cork) seeks an experienced ServiceNow Administrator to own and evolve the ServiceNow platform. You will configure forms, flows, and service catalog items while driving upgrades, CMDB accuracy, and automation to improve service delivery.

The role requires 7+ years in ServiceNow administration, strong scripting (GlideRecord, Business Rules, Script Includes), and a collaborative approach to cross-functional programs. Hybrid work model offered with occasional travel.