ServiceNow Developer

GCS Recruitment; Ireland; On-site; EUR 70,000 - 105,000; Full time

Job summary

GCS Recruitment is seeking an experienced ServiceNow Developer in Ireland to design, develop, and implement scalable ServiceNow solutions across CSM, ITSM and SPM. You will automate workflows, build integrations using REST APIs, MID Server and IntegrationHub, and collaborate with stakeholders in an Agile environment.

Key responsibilities include configuring ServiceNow modules, maintaining CMDB, Service Catalog, Knowledge, IT Asset Management, and enhancing platform performance.

Qualifications

• Strong ServiceNow development experience.
• Expertise in CSM, ITSM, and SPM.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
• Experience with REST APIs, IntegrationHub, and CMDB.
• Knowledge of Service Portal or UI Builder.
• Strong communication and problem-solving skills.
• ServiceNow CSA Certification required (CAD/CIS preferred).

Responsibilities

• Design, develop, and configure ServiceNow solutions across CSM, ITSM, and SPM.
• Build and maintain client scripts, business rules, UI policies, script includes, and workflows.
• Develop integrations using REST APIs, MID Server, and IntegrationHub.
• Manage and enhance CMDB, Service Catalog, Knowledge, and IT Asset Management capabilities.
• Troubleshoot platform issues and implement performance improvements.
• Support upgrades, patching, cloning, and platform administration.
• Collaborate with stakeholders to gather requirements and deliver technical solutions.

Skills

ServiceNow development

CSM

ITSM

SPM

JavaScript

Glide API

Flow Designer

ServiceNow scripting

REST APIs

IntegrationHub

CMDB

Service Portal

UI Builder

Communication skills

Problem-solving skills

ServiceNow CSA Certification

Education

ServiceNow CSA Certification

Tools

REST APIs

IntegrationHub

MID Server

Flow Designer

UI Builder

Job description

About the Role

We are seeking an experienced ServiceNow Developer with expertise in CSM, ITSM, and SPM to design, develop, and implement scalable ServiceNow solutions. You will work closely with stakeholders to enhance platform capabilities, automate workflows, build integrations, and support platform best practices in an Agile environment.

Key Responsibilities

• Design, develop, and configure ServiceNow solutions across CSM, ITSM, and SPM.
• Build and maintain client scripts, business rules, UI policies, script includes, and workflows.
• Develop integrations using REST APIs, MID Server, and IntegrationHub.
• Manage and enhance CMDB, Service Catalog, Knowledge, and IT Asset Management capabilities.
• Troubleshoot platform issues and implement performance improvements.
• Support upgrades, patching, cloning, and platform administration.
• Collaborate with stakeholders to gather requirements and deliver technical solutions.

Required Skills

• Strong ServiceNow development experience.
• Expertise in CSM, ITSM, and SPM.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
• Experience with REST APIs, IntegrationHub, and CMDB.
• Knowledge of Service Portal or UI Builder.
• Strong communication and problem-solving skills.
• ServiceNow CSA Certification required (CAD/CIS preferred).

Preferred Attributes

• Understanding of ITIL best practices.
• Experience working in Agile/Scrum environments.
• Ability to work independently and manage multiple priorities.