Lead Field Engineer – Contract

Vantage; Dublin; Hybrid; EUR 65,000 - 101,000; Part time

Job summary

Vantage Resources in Dublin is seeking a Lead Field Engineer to deliver deskside, field-based and remote IT support for a public sector client. The role is a hybrid, contract position with 1 day onsite per week in Dublin.

Responsibilities include resolving 2nd line ICT incidents, supporting Microsoft 365, Windows 11, and remote device management, and coordinating with 3rd line teams. Strong troubleshooting and documentation skills are essential.

Qualifications

• Experience in end-user computing environments including desktop/laptop hardware and Windows operating systems.
• Experience supporting Microsoft 365 apps, Intune, Autopilot and remote/hybrid work environments.
• Hands-on deskside, field engineering and end-user support experience.

Responsibilities

• Accept, diagnose, troubleshoot and resolve complex 2nd Line ICT incidents.
• Provide deskside, remote and field-based support for end-user devices.
• Support Microsoft 365 apps and Windows environments.
• Escalate and coordinate incidents with 3rd line support teams.
• Support endpoint compliance, security remediation and conditional access.
• Assist with asset management and maintaining configuration records.
• Support hybrid and remote workers through remote troubleshooting and cloud-based device management.
• Maintain detailed ticket updates and incident resolutions.
• Produce and maintain technical documentation.

Skills

End-user computing

Windows 11

Active Directory

Microsoft 365

Intune

Windows Autopilot

Remote support

Cisco VoIP

CUCM

Cisco Jabber

Tools

Microsoft Intune

Windows Autopilot

CUCM

Jabber

Job description

Don’t miss out on this great opportunity to work with a public sector client in Dublin / 1 day per week onsite

Lead Field Engineer Role and Responsibilities

What’s involved:

• Accept, diagnose, troubleshoot and resolve complex 2nd Line ICT incidents
• Provide deskside, remote and field-based support for end-user devices
• Support and troubleshoot Microsoft package
• Escalate and coordinate incidents with 3rd line support teams
• Support endpoint compliance, security remediation and conditional access issues in line with departmental security policies and standards.
• Assist with asset management, inventory verification and maintaining accurate configuration records across the supported estate
• Support hybrid and remote workers through effective remote troubleshooting and cloud-based device management techniques.
• Maintain detailed and accurate ticket updates, ensuring incidents and resolution
• Produce and maintain technical documentation

What you need:

• Experience end-user computing environments, including desktop and laptop hardware, Windows operating systems, Microsoft 365 applications, mobile devices, printers, peripherals, telephony, and collaboration technologies
• Experience supporting both traditional and modem workplace technologies, including Microsoft Intune, Windows Autopilot, Active Directory, Windows IO and Windows 11, device lifecycle management, and remote support within hybrid working environments
• Hands‑on experience delivering deskside support, field engineering, and end‑user support services
• Proven experience supporting Microsoft Windows IO and Windows 11 operating systems
• Strong working knowledge of Active Directory and account admin
• Experience providing support for Cisco VoIP telephony technologies, including Cisco Unified Communications Manager (CUCM), Cisco Jabber and telephony device deployments.
• Strong analytical and troubleshooting skills with the ability to rapidly assess issues, identify root causes and implement effective solutions.

What’s on offer:

• Daily rate flexible
• Hybrid, contract position

• Vantage Resources is an equal opportunity employer. All qualified applicants will receive equal consideration for engagement and/or employment. An inclusive and diverse workforce is an essential part of the development of our organisation’s culture which we believe enhances both our working environment and the service we provide to our customers.