Lead Duty Manager, F&B Operations & Guest Experience

The Lakeside Hotel & Leisure Centre; Ballina; Sur place; EUR 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Bike to work scheme

Company events

Employee discount

Food allowance

Gym membership

On-site gym

On-site parking

Sick pay

Résumé du poste

The Lakeside Hotel & Leisure Centre is seeking an experienced Duty Manager to lead operations across departments, ensuring guest satisfaction and high service standards in a fast-paced environment.

You will bring strong Food & Beverage management experience, proven leadership, and hands-on team supervision to drive daily performance and uphold brand service excellence. Experience in crisis handling and staff coaching is an asset.

Qualifications

• Proven management-level experience in Food & Beverage operations within hospitality
• Strong leadership and people management skills with the ability to liaise with Heads of Departments
• Excellent guest service orientation with demonstrated ability to handle complaints professionally and deliver service recovery
• High attention to detail with the ability to manage multiple priorities across operational areas

Responsabilités

• Liaise with Heads of Departments to maintain staffing levels.
• Ensure operations across areas meet agreed standards and address discrepancies with HODs.
• Be operationally responsible for service delivery and standards when on duty.
• PatrolBuilding to ensure cleanliness and safety, including fire exits.
• Maintain lobby presence during peak check-in/out and around the restaurant and banqueting areas.
• Uphold the highest level of cleanliness in all areas of responsibility.
• Interact with guests to gather feedback and address issues promptly.
• Ensure signage throughout the building is up-to-date and well displayed.
• Lead the team during fire alarms or pre-alarm scenarios.

Connaissances

Leadership

People management

Guest service

Complaint handling

Operational oversight

Description du poste

The Lakeside Hotel & Leisure Centre is seeking an experienced Duty Manager to lead operations across departments, ensuring guest satisfaction and high service standards in a fast-paced environment.

You will bring strong Food & Beverage management experience, proven leadership, and hands-on team supervision to drive daily performance and uphold brand service excellence. Experience in crisis handling and staff coaching is an asset.