Esthetician - La Mer - Full Time - Brown Thomas Retail Store - Dublin

The Estée Lauder Companies Inc.; Leinster; On-site; EUR 27,000 - 42,000; Full time

Benefits offered by this job

Employee training & development

Staff discounts

Launch events & education programs

Job summary

The Estée Lauder Companies seek a skilled Esthetician Leader to drive luxury guest experiences across ROI. You will coach Estheticians and Counter Managers, lead education initiatives, and deliver treatments in Dublin, Dundrum, Limerick and Cork, upholding La Mer protocols.

You will travel regularly to train teams, launch educational programs, and contribute to sales through personalized regimens and client retention, maintaining premium brand standards across locations.

Qualifications

• Recognised esthetician qualification from CIDESCO, NVQ Level 3 or equivalent.
• Minimum 3 years’ professional esthetics experience in luxury market, delivering advanced facial treatments.

Responsibilities

• Lead Beauty Room activity across ROI with elevated luxury guest experience.
• Deliver rotating treatments across Dublin, Dundrum, Limerick and Cork.
• Coach and develop Estheticians, Experts and Counter Managers; lead education and certification.

Skills

Luxury service

Coaching & training

Commercial awareness

Excellent communication

Travel flexibility

Education

CIDESCO/NVQ Level 3 or equivalent

Job description

Description

• Lead Beauty Room activity across ROI, ensuring a consistent, elevated and commercially effective luxury Guest experience.
• Deliver rotating treatments across Dublin, Dundrum, Limerick and Cork, maintaining La Mer protocols and standards.
• Act as the Luxury Experience Coach, role-modelling exceptional service and developing Estheticians, Experts and Counter Managers.
• Lead Esthetician education, capability assessment and certification across ROI.
• Deliver product, treatment, service and launch education through demonstrations, coaching and feedback.
• Partner with the National Education Manager, ASEM and store teams to deliver launches, events and appointment-driving activity.
• Maximise Guest conversion through personalised regimens, retail sales, rebooking, follow-up and relationship building.
• Monitor Beauty Room utilisation, bookings, conversion, sales and event performance, identifying opportunities for growth.
• Maintain exemplary La Mer brand, treatment, hygiene and operational standards.
• Share Guest, team and commercial insights with the ASEM and wider teams to drive continuous improvement.

ROLE RESPONSIBILITIES

• Lead Beauty Room activity across ROI, ensuring a consistent, elevated and commercially effective luxury Guest experience.
• Deliver rotating treatments across Dublin, Dundrum, Limerick and Cork, maintaining La Mer protocols and standards.
• Act as the Luxury Experience Coach, role-modelling exceptional service and developing Estheticians, Experts and Counter Managers.
• Lead Esthetician education, capability assessment and certification across ROI.
• Deliver product, treatment, service and launch education through demonstrations, coaching and feedback.
• Partner with the National Education Manager, ASEM and store teams to deliver launches, events and appointment-driving activity.
• Maximise Guest conversion through personalised regimens, retail sales, rebooking, follow-up and relationship building.
• Monitor Beauty Room utilisation, bookings, conversion, sales and event performance, identifying opportunities for growth.
• Maintain exemplary La Mer brand, treatment, hygiene and operational standards.
• Share Guest, team and commercial insights with the ASEM and wider teams to drive continuous improvement.

KEY BEHAVIOURS

• Lead by example through exceptional luxury service and treatment delivery.
• Coach and develop teams through observation, feedback and peer coaching.
• Think commercially, connecting services and education to sales, conversion and rebooking.
• Build strong partnerships across stores, Counter Managers, ASEM and Education.
• Use performance and Guest insights to identify opportunities and take action.
• Demonstrate flexibility, ownership and organisation across multiple locations.
• Consistently protect La Mer luxury, service and treatment standards.

QUALIFICATIONS AND EXPERIENCE

• Recognised Esthetician qualification from CIDESCO, NVQ Level 3 or equivalent.
• A minimum of three years’ professional esthetics experience in a luxury market, including delivering advanced facial treatments within a luxury retail, spa or hospitality environment.
• Proven experience with coaching, training or mentoring others, with the confidence to facilitate group and one-to-one learning while ensuring consistent adherence to La Mer brand protocols.
• Strong commercial awareness, with experience supporting sales, events, launches, appointment generation and client retention.
• Ability and willingness to travel regularly between assigned locations and work flexibly to support business needs, including training and events.
• Excellent communication, organisation and stakeholder-management skills, with the ability to influence and build collaborative relationships.
• Professional, polished and credible presence, demonstrating discretion, maturity and a strong commitment to luxury service.