Esthetician - La Mer - Full Time - Brown Thomas Retail Store - Dublin

The Estée Lauder Companies Inc.; Ireland; On-site; EUR 30,000 - 42,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking an experienced esthetician to lead the Luxury Beauty Room across the ROI, delivering elevated La Mer treatments and a premium guest experience in Dublin, Dundrum, Limerick and Cork.

You will coach and develop teams, lead esthetician education, and drive education through demonstrations and launches. The role requires travel between locations and a strong focus on sales, client retention and brand standards.

Qualifications

• Recognised esthetician qualification from CIDESCO, NVQ Level 3 or equivalent.
• Minimum of three years’ professional esthetics experience in a luxury market.
• Proven experience with coaching, training or mentoring others to deliver brand protocols.
• Strong commercial awareness with experience supporting sales, events, launches and client retention.
• Willingness to travel regularly between locations and work flexibly for business needs.
• Excellent communication, organisation and stakeholder-management skills.

Responsibilities

• Lead Beauty Room activity across ROI to deliver a consistent luxury guest experience.
• Deliver rotating treatments in Dublin, Dundrum, Limerick and Cork.
• Coach and develop Estheticians, Experts and Counter Managers.
• Lead esthetician education, capability assessment and certification across ROI.
• Deliver education through demonstrations, coaching and feedback.
• Partner with Education and store teams to deliver launches and events.
• Maximise guest conversion through personalised regimens and rebooking.
• Monitor room utilisation, bookings and sales to identify growth opportunities.
• Maintain high La Mer brand, treatment, hygiene and operational standards.
• Share insights to drive continuous improvement.

Skills

CIDESCO/NVQ3

Luxury esthetics

Coaching experience

Education

CIDESCO/NVQ Level 3 or equivalent

Job description

Description

ROLE RESPONSIBILITIES

• Lead Beauty Room activity across ROI, ensuring a consistent, elevated and commercially effective luxury Guest experience.
• Deliver rotating treatments across Dublin, Dundrum, Limerick and Cork, maintaining La Mer protocols and standards.
• Act as the Luxury Experience Coach, role-modelling exceptional service and developing Estheticians, Experts and Counter Managers.
• Lead Esthetician education, capability assessment and certification across ROI.
• Deliver product, treatment, service and launch education through demonstrations, coaching and feedback.
• Partner with the National Education Manager, ASEM and store teams to deliver launches, events and appointment-driving activity.
• Maximise Guest conversion through personalised regimens, retail sales, rebooking, follow-up and relationship building.
• Monitor Beauty Room utilisation, bookings, conversion, sales and event performance, identifying opportunities for growth.
• Maintain exemplary La Mer brand, treatment, hygiene and operational standards.
• Share Guest, team and commercial insights with the ASEM and wider teams to drive continuous improvement.

KEY BEHAVIOURS

• Lead by example through exceptional luxury service and treatment delivery.
• Coach and develop teams through observation, feedback and peer coaching.
• Think commercially, connecting services and education to sales, conversion and rebooking.
• Build strong partnerships across stores, Counter Managers, ASEM and Education.
• Use performance and Guest insights to identify opportunities and take action.
• Demonstrate flexibility, ownership and organisation across multiple locations.
• Consistently protect La Mer luxury, service and treatment standards.

Qualifications

QUALIFICATIONS AND EXPERIENCE

• Recognised Esthetician qualification from CIDESCO, NVQ Level 3 or equivalent.
• A minimum of three years’ professional esthetics experience in a luxury market, including delivering advanced facial treatments within a luxury retail, spa or hospitality environment.
• Proven experience with coaching, training or mentoring others, with the confidence to facilitate group and one-to-one learning while ensuring consistent adherence to La Mer brand protocols.
• Strong commercial awareness, with experience supporting sales, events, launches, appointment generation and client retention.
• Ability and willingness to travel regularly between assigned locations and work flexibly to support business needs, including training and events.
• Excellent communication, organisation and stakeholder-management skills, with the ability to influence and build collaborative relationships.
• Professional, polished and credible presence, demonstrating discretion, maturity and a strong commitment to luxury service.