Assistant Business Manager

Elemis; Kildare; Sur place; EUR 43 000 - 47 000; Plein temps

Avantages offerts par ce poste

Staff discount

Parental leave

Income protection

27 days holiday + birthday off

Company pension

Employee assistance programme

Cycle to Work Scheme

Season Ticket Loan

Leadership development

Career progression

Inclusive environment

Résumé du poste

Elemis in Kildare Village is seeking an Assistant Business Manager to support the Business Manager in driving commercial success, leading the in-store team, and delivering exceptional client experiences. You will balance strong sales with coaching, operational excellence, and a passion for the Elemis brand.

The role emphasizes coaching, KPI delivery, clienteling, stock accuracy, and seamless guest journeys within a luxury skincare environment.

Qualifications

• Experience in a client-focused, target-driven environment.
• Strong sales and clienteling能力 to drive commercial success.
• Ability to coach and develop a high-performing in-store team.

Responsabilités

• Support business performance by driving sales, treatments, and store performance.
• Lead and develop the team through coaching, 1:1s, and development plans.
• Deliver personalised consultations and luxury client experiences.
• Build loyal client relationships and manage seamless client journeys.
• Support stock management, merchandising, and brand standards.

Connaissances

Customer service

Sales

Coaching

Leadership

KPIs

Brand ambassador

Description du poste

Assistant Business Manager

Department: Retail

Employment Type: Permanent - Full Time

Location: Kildare Village

Compensation: €43,000 - €470,000 / year

Description

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.

Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As an Assistant Business Manager, you will play a key role in supporting the Business Manager to drive commercial success, lead the team, and deliver exceptional client experiences. Acting as a role model in-store, you will combine strong sales performance with coaching, operational excellence, and a passion for the ELEMIS brand.

What You Will Do

Support business performance

• Partner with the Business Manager to drive sales, treatments, and overall store performance
• Support the delivery of KPIs including sales targets, ATV, and client retention
• Analyse performance trends and contribute ideas to maximise opportunities for growth
• Lead by example through strong personal sales and client engagement

Lead and develop the team

• Support in coaching and motivating the team to deliver exceptional service and results
• Carry out regular in-store coaching to elevate selling skills and product knowledge
• Assist with 1:1s, feedback conversations, and development plans
• Help foster a positive, inclusive, and high-performing team culture
• Step up to lead the team in the Business Manager’s absence

Deliver exceptional client and treatment experiences

• Provide personalised consultations and skincare advice
• Support the team to deliver best-in-class treatment experiences aligned to luxury standards
• Champion a seamless client journey from consultation through to follow-up
• Build loyal client relationships through strong clienteling and repeat engagement

Build client and partner relationships

• Support the execution of in-store events and brand activations
• Strengthen relationships with Flagship stakeholders and colleagues
• Act as a brand ambassador, representing ELEMIS with professionalism and passion
• Contribute to initiatives that grow the client base and enhance brand visibility

Drive store and operational excellence

• Maintain exceptional standards of merchandising, hygiene, and presentation
• Support stock management, stock takes, and accurate product handling
• Ensure compliance with brand standards and Flagship Partner expectations
• Assist in rota planning and day-to-day operational organisation

Work sustainably and responsibly

• Support the delivery of ELEMIS sustainability commitments in daily operations
• Encourage mindful practices that reduce waste and environmental impact

Who You Are

• Experienced in a client-focused environment, target driven environment
• A strong seller with a passion for delivering results
• Emerging leader with the confidence to coach and support others
• Commercially aware with an understanding of KPIs and performance drivers
• Skilled at building meaningful client relationships
• A confident communicator with excellent interpersonal skills
• Well-organised with the ability to balance priorities in a fast-paced environment
• A collaborative team player who values inclusivity and diverse perspectives

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured training in product knowledge, consultation skills, and leadership development
• Ongoing career progression opportunities
• A supportive, inclusive environment where you can grow and succeed
• The opportunity to develop your leadership capability and make a visible impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.