Esthetician - La Mer - Full Time - Brown Thomas Retail Store - Dublin

The Estée Lauder Companies; Dublin; Hybrid; EUR 48,000 - 60,000; Full time

Job summary

The Estée Lauder Companies in Ireland seeks a Luxury Experience Coach to lead Beauty Room activity across ROI, delivering elevated, luxury guest experiences and coaching Estheticians, Experts and Counter Managers.

You will drive education, product demonstrations and store partnerships, enhancing regimens, retail sales and client retention while upholding La Mer standards across Dublin, Dundrum, Limerick and Cork.

Qualifications

• Recognised Esthetician qualification from CIDESCO, NVQ Level 3 or equivalent.
• Three years’ professional esthetics experience in a luxury market, including delivering advanced facial treatments within a luxury retail, spa or hospitality environment.
• Proven experience with coaching, training or mentoring others, with the confidence to facilitate group and one-to-one learning while ensuring consistent adherence to La Mer brand protocols.
• Strong commercial awareness, with experience supporting sales, events, launches, appointment generation and client retention.
• Ability and willingness to travel regularly between assigned locations and work flexibly to support business needs, including training and events.
• Excellent communication, organisation and stakeholder-management skills, with the ability to influence and build collaborative relationships.
• Professional, polished and credible presence, demonstrating discretion, maturity and a strong commitment to luxury service.

Responsibilities

• Lead Beauty Room activity across ROI, ensuring a consistent, elevated and commercially effective luxury Guest experience.
• Deliver rotating treatments across Dublin, Dundrum, Limerick and Cork, maintaining La Mer protocols and standards.
• Act as the Luxury Experience Coach, role-modelling exceptional service and developing Estheticians, Experts and Counter Managers.
• Lead Esthetician education, capability assessment and certification across ROI.
• Deliver product, treatment, service and launch education through demonstrations, coaching and feedback.
• Partner with the National Education Manager, ASEM and store teams to deliver launches, events and appointment-driving activity.
• Maximise Guest conversion through personalised regimens, retail sales, rebooking, follow-up and relationship building.
• Monitor Beauty Room utilisation, bookings, conversion, sales and event performance, identifying opportunities for growth.
• Maintain exemplary La Mer brand, treatment, hygiene and operational standards.
• Share Guest, team and commercial insights with the ASEM and wider teams to drive continuous improvement.

Skills

Luxury service

Coaching

Communication

Travel flexible

Education

CIDESCO/NVQ Level 3

Job description

Description

ROLE RESPONSIBILITIES

• Lead Beauty Room activity across ROI, ensuring a consistent, elevated and commercially effective luxury Guest experience.
• Deliver rotating treatments across Dublin, Dundrum, Limerick and Cork, maintaining La Mer protocols and standards.
• Act as the Luxury Experience Coach, role-modelling exceptional service and developing Estheticians, Experts and Counter Managers.
• Lead Esthetician education, capability assessment and certification across ROI.
• Deliver product, treatment, service and launch education through demonstrations, coaching and feedback.
• Partner with the National Education Manager, ASEM and store teams to deliver launches, events and appointment-driving activity.
• Maximise Guest conversion through personalised regimens, retail sales, rebooking, follow-up and relationship building.
• Monitor Beauty Room utilisation, bookings, conversion, sales and event performance, identifying opportunities for growth.
• Maintain exemplary La Mer brand, treatment, hygiene and operational standards.
• Share Guest, team and commercial insights with the ASEM and wider teams to drive continuous improvement.

KEY BEHAVIOURS

• Lead by example through exceptional luxury service and treatment delivery.
• Coach and develop teams through observation, feedback and peer coaching.
• Think commercially, connecting services and education to sales, conversion and rebooking.
• Build strong partnerships across stores, Counter Managers, ASEM and Education.
• Use performance and Guest insights to identify opportunities and take action.
• Demonstrate flexibility, ownership and organisation across multiple locations.
• Consistently protect La Mer luxury, service and treatment standards.

Qualifications

QUALIFICATIONS AND EXPERIENCE

• Recognised Esthetician qualification from CIDESCO, NVQ Level 3 or equivalent.
• A minimum of three years’ professional esthetics experience in a luxury market, including delivering advanced facial treatments within a luxury retail, spa or hospitality environment.
• Proven experience with coaching, training or mentoring others, with the confidence to facilitate group and one-to-one learning while ensuring consistent adherence to La Mer brand protocols.
• Strong commercial awareness, with experience supporting sales, events, launches, appointment generation and client retention.
• Ability and willingness to travel regularly between assigned locations and work flexibly to support business needs, including training and events.
• Excellent communication, organisation and stakeholder-management skills, with the ability to influence and build collaborative relationships.
• Professional, polished and credible presence, demonstrating discretion, maturity and a strong commitment to luxury service.