Key Account Manager — Spirits & Beverage Partnerships

West Cork Distillers; Skibbereen; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Health Insurance

Educational Support

Employee Discount

Free Lunch on Thursdays

Free Fruit Deliveries

On-site Parking

Bike to Work

Employee Wellness Events

Refer a Friend Bonus

Job summary

West Cork Distillers in Skibbereen, Ireland is seeking an experienced Customer Account Manager to develop strong relationships with our ingredient and bulk customers and act as the primary day-to-day contact across Production and Logistics.

You will coordinate orders, forecasts and ongoing requirements, resolve issues and provide timely updates to senior leadership to strengthen long-term partnerships and improve the customer experience.

Qualifications

• Experience in account management or customer service in manufacturing or food & beverage.
• Proven ability to manage multiple customer requirements and priorities.
• Excellent communication and interpersonal skills.
• Strong commercial awareness and ability to liaise with senior stakeholders.

Responsibilities

• Build and maintain strong, professional relationships with bulk customers.
• Coordinate day-to-day customer queries and ensure timely responses and follow-up.
• Coordinate customer orders, forecasts and ongoing requirements.
• Liaise with Production to communicate customer requirements and monitor progress.
• Coordinate with Logistics regarding deliveries and specific customer requirements.
• Organise and support regular customer meetings and account reviews.
• Provide the CEO and Head of Production Operations with accurate updates on customer needs, issues and opportunities.
• Identify and escalate potential customer issues to ensure timely resolution.

Skills

Relationship management

Communication skills

Organisational skills

Commercial awareness

Problem solving

Job description

West Cork Distillers in Skibbereen, Ireland is seeking an experienced Customer Account Manager to develop strong relationships with our ingredient and bulk customers and act as the primary day-to-day contact across Production and Logistics.

You will coordinate orders, forecasts and ongoing requirements, resolve issues and provide timely updates to senior leadership to strengthen long-term partnerships and improve the customer experience.