Key Account Manager

Culligan Ireland; Dublin; On-site; EUR 60,000 - 65,000; Full time

Benefits offered by this job

Company Car

23 days' holiday + Bank Holidays - 1n%

Company Pension scheme

Company Sick Pay (after qualifying)

Shopping discounts with Perks at Work

24 hours access to Employee Assistance

Volunteering Day

Employee support network and mental健康

Opportunity for career progression

Commission Scheme

Job summary

Culligan Ireland is seeking a Key Account Manager to manage and grow relationships with our key customers in the Dublin area. You will focus on retention, revenue growth, contract renewals, and identifying opportunities within existing accounts while ensuring an exceptional customer experience.

You will work with service, operations, finance and logistics teams, conduct regular reviews, negotiate renewals, and develop account plans to drive long-term growth.

Qualifications

• Candidates should demonstrate strong commercial awareness and excellent communication skills.
• Proven track record in managing key customer relationships and delivering sales results.
• Proficiency with Microsoft Office tools, especially Excel.
• Experience meeting or exceeding targets within a customer-facing role.

Responsibilities

• Manage a portfolio of strategic or high-value accounts.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Identify opportunities to grow revenue through additional products, services, and contract renewals.
• Act as the main point of contact between the customer and Culligan Ireland.
• Coordinate with internal teams (service, operations, customer care, finance, logistics) to meet customer requirements.
• Conduct regular customer reviews and business meetings.
• Monitor customer satisfaction and resolve issues proactively.
• Negotiate contract renewals, pricing and service agreements.
• Develop account plans to support long-term retention and growth.
• Maintain accurate records, forecasts, and opportunities in our CRM.

Skills

Key account management

Commercial awareness

Communication skills

Excel

Customer service / sales results

Targets achievement

CRM systems

Tools

CRM systems

Job description

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

As a Key Account Manager, you will be responsible for managing and growing relationships with Culligan Ireland's key customers. You will focus on customer retention, revenue growth, contract renewals, and identifying new opportunities within existing accounts, while ensuring an exceptional customer experience. Working closely with internal teams, you will act as a trusted partner to customers and help drive long-term business success.

What this role involves:

• Managing a portfolio of strategic or high-value accounts.
• Building strong relationships with key decision-makers and stakeholders.
• Identifying opportunities to grow revenue through additional products, services, and contract renewals.
• Acting as the main point of contact between the customer and the business.
• Coordinating with internal teams such as service, operations, customer care, finance, and logistics to ensure customer requirements are met.
• Conducting regular customer reviews and business meetings.
• Monitoring customer satisfaction and proactively resolving issues.
• Negotiating contract renewals, pricing, and service agreements.
• Developing account plans to support long‑term customer retention and growth.
• Maintaining accurate records, forecasts, and opportunities within our CRM systems

What we're looking for:

• Strong ability to handle a range of diverse and competing priorities
• Demonstrating strong commercial awareness
• Good oral and written communication skills
• Competent in using Microsoft Office tools, especially Excel
• A proven track record of managing Key Customer relationships
• A proven track record of providing excellent customer service and sales results
• Demonstrated strong ability to consistently achieve targets

What we can offer:

• OTE €60k - €65k
• Company Car
• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression
• Commission Scheme