Key Account Manager

Culligan International; Dublin; Hybrid; EUR 60,000 - 65,000; Full time

Benefits offered by this job

Company Car

23 days' holiday + Bank Holidays - +1

Company Pension scheme

Sick Pay

Discount programs

Career progression

Commission Scheme

Job summary

Culligan Ireland is seeking a proactive Key Account Manager to nurture and grow strategic customer relationships across our Irish portfolio. You will focus on retention, revenue growth, contract renewals, and identifying opportunities within existing accounts while delivering an exceptional customer experience.

Reporting to the Sales Lead, you will coordinate with service, operations, finance and logistics, conduct regular reviews, negotiate renewals, and develop account plans to drive long-term

Qualifications

• Strong ability to manage multiple priorities and stakeholders.
• Excellent written and oral communication skills.
• Proven track record in managing key customer relationships.

Responsibilities

• Manage a portfolio of strategic or high-value accounts.
• Build relationships with key decision-makers and stakeholders.
• Identify opportunities to grow revenue through additional products, services and renewals.
• Serve as main point of contact between customer and business.
• Coordinate with service, operations, finance and logistics to meet requirements.
• Conduct regular customer reviews and business meetings.

Skills

Key account management

Commercial awareness

Communication

Excel proficiency

Customer service

Tools

Microsoft Excel

Job description

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

As a Key Account Manager, you will be responsible for managing and growing relationships with Culligan Ireland's key customers. You will focus on customer retention, revenue growth, contract renewals, and identifying new opportunities within existing accounts, while ensuring an exceptional customer experience. Working closely with internal teams, you will act as a trusted partner to customers and help drive long-term business success.

What this role involves:

• Managing a portfolio of strategic or high-value accounts.
• Building strong relationships with key decision-makers and stakeholders.
• Identifying opportunities to grow revenue through additional products, services, and contract renewals.
• Acting as the main point of contact between the customer and the business.
• Coordinating with internal teams such as service, operations, customer care, finance, and logistics to ensure customer requirements are met.
• Conducting regular customer reviews and business meetings.
• Monitoring customer satisfaction and proactively resolving issues.
• Negotiating contract renewals, pricing, and service agreements.
• Developing account plans to support long‑term customer retention and growth.
• Maintaining accurate records, forecasts, and opportunities within our CRM systems

What we're looking for:

• Strong ability to handle a range of diverse and competing priorities
• Demonstrating strong commercial awareness
• Good oral and written communication skills
• Competent in using Microsoft Office tools, especially Excel
• A proven track record of managing Key Customer relationships
• A proven track record of providing excellent customer service and sales results
• Demonstrated strong ability to consistently achieve targets

What we can offer:

• OTE €60k - €65k
• Company Car
• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression
• Commission Scheme