Junior Application Support Analyst (Trading) VIE M/F

credit-agricole-Amundi; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Amundi is seeking a Junior Support Analyst in Dublin to deliver 1st-line application support for the ALTO platform, covering trade management and execution activities across Europe’s largest Asset Manager.

You will engage with business users and technology teams to resolve production issues, onboard new clients, and document support processes, while developing both technical and business knowledge in a collaborative environment.

Qualifications

• Knowledge of the Investment or Asset Management industry.
• Desire to progress within the role, both technically and in terms of business knowledge.
• Fluency in English.
• Good communication skills, with ability to discuss functional and technical topics with business and development teams.
• Ability to work well in a team, but also on own initiative once trained.
• Ability to handle both project work and business-as-usual activities simultaneously.

Responsibilities

• Provide 1st level application support for production issues from initial contact through to resolution and documentation, including root-cause identification and preventative action.
• Use incident/problem management and prioritisation for supporting critical Investment processes from Order management, Trading to Decision support and Portfolio management.
• Process user requests for application access and authorisation.
• Assist in onboarding new clients onto the OMS, Trading, PMS and Risk modules of the ALTO platform.
• Document and optimise the support activity.
• Provide end-user training where necessary.

Skills

Investment industry knowledge

English fluency

Communication skills

Teamwork and independence

Initiative and self-driven

Job description

Who we are looking for

Amundi has an opening for a Junior Support Analyst VIE to join our growing team in Dublin. The successful candidate will have the opportunity to apply their existing technical skills to the support of trade management and execution activities within Europe’s largest Asset Manager.

Why this role is important to us

The Application Support team provides day-to-day assistance for end-users of ALTO – Amundi’s internally developed investment platform, now also used by over 50 external clients globally.

What you will be responsible for

• Providing 1st level application support for production issues from initial contact through to resolution and documentation, including root-cause identification and preventative action, collaborating with business users and technology teams to resolve issues in a timely manner.
• Using incident/problem management/prioritisation skills in the support of critical Investment business processes from Order management, Trading to Decision support and Portfolio management.
• Processing user requests for application access and authorisation.
• Helping to onboarding new clients onto the OMS, Trading, PMS and Risk modules of the ALTO platform.
• Document and optimize the support activity.
• Provide end-user training, where necessary.

What we value for the role

• Knowledge of the Investment or Asset Management industry
• Desire to progress within their role, both technically and in terms of business knowledge.
• Fluency in English
• Good communication skills, including the ability to communicate with business and development teams on both functional and technical topics.
• Ability to work as part of a team, but also independently on own initiative, once trained.
• Ability to work on both project and business-as-usual activities simultaneously.