Junior Application Support Analyst – ALTO Platform, Dublin

Crédit Agricole; Dublin; Presencial; EUR 34 000 - 45 000; Tempo integral

Resumo da oferta

Amundi in Dublin is seeking a Junior Support Analyst to join our growing Applications Support team. You will provide 1st level production support for ALTO, Amundi's investment platform, assisting end-users and coordinating with technology teams to resolve issues quickly.

The role involves handling access requests, onboarding new clients to OMS, Trading, PMS and Risk modules, and documenting and optimizing support activities. Strong English, communication, and team collaboration are essential.

Qualificações

• Knowledge of the Investment or Asset Management industry.
• Desire to progress within their role, both technically and in terms of business knowledge.
• Fluency in English.
• Good communication skills, including the ability to communicate with business and development teams on both functional and technical topics.
• Ability to work as part of a team, but also independently on own initiative, once trained.

Responsabilidades

• Providing 1st level application support for production issues from initial contact through to resolution and documentation, including root-cause identification and preventative action, collaborating with business users and technology teams to resolve issues in a timely manner.
• Using incident/problem management/prioritisation skills in the support of critical Investment business processes from Order management, Trading to Decision support and Portfolio management.
• Processing user requests for application access and authorisation.
• Helping to onboarding new clients onto the OMS, Trading, PMS and Risk modules of the ALTO platform.
• Document and optimize the support activity.
• Provide end-user training, where necessary.

Descrição da oferta de emprego

Amundi in Dublin is seeking a Junior Support Analyst to join our growing Applications Support team. You will provide 1st level production support for ALTO, Amundi's investment platform, assisting end-users and coordinating with technology teams to resolve issues quickly.

The role involves handling access requests, onboarding new clients to OMS, Trading, PMS and Risk modules, and documenting and optimizing support activities. Strong English, communication, and team collaboration are essential.