Junior Application Support Analyst - ALTO Platform Specialist

credit-agricole-Amundi; Dublin; Presencial; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

Amundi is seeking a Junior Support Analyst in Dublin to deliver 1st-line application support for the ALTO platform, covering trade management and execution activities across Europe’s largest Asset Manager.

You will engage with business users and technology teams to resolve production issues, onboard new clients, and document support processes, while developing both technical and business knowledge in a collaborative environment.

Qualificações

• Knowledge of the Investment or Asset Management industry.
• Desire to progress within the role, both technically and in terms of business knowledge.
• Fluency in English.
• Good communication skills, with ability to discuss functional and technical topics with business and development teams.
• Ability to work well in a team, but also on own initiative once trained.
• Ability to handle both project work and business-as-usual activities simultaneously.

Responsabilidades

• Provide 1st level application support for production issues from initial contact through to resolution and documentation, including root-cause identification and preventative action.
• Use incident/problem management and prioritisation for supporting critical Investment processes from Order management, Trading to Decision support and Portfolio management.
• Process user requests for application access and authorisation.
• Assist in onboarding new clients onto the OMS, Trading, PMS and Risk modules of the ALTO platform.
• Document and optimise the support activity.
• Provide end-user training where necessary.

Conhecimentos

Investment industry knowledge

English fluency

Communication skills

Teamwork and independence

Initiative and self-driven

Descrição da oferta de emprego

Amundi is seeking a Junior Support Analyst in Dublin to deliver 1st-line application support for the ALTO platform, covering trade management and execution activities across Europe’s largest Asset Manager.

You will engage with business users and technology teams to resolve production issues, onboard new clients, and document support processes, while developing both technical and business knowledge in a collaborative environment.