Application Support Analyst

Susquehanna International Group; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Susquehanna International Group is seeking a Trading Application Support Analyst to join the post-trade support team. You will provide technical and administrative support for trading, operations, and support systems, collaborating with development teams and stakeholders.

The role demands strong systems knowledge and the ability to make critical decisions under pressure. You will manage complex project work for new or existing support systems, monitor tools, and software deployments, and work

Qualifications

• Strong IT analytical and troubleshooting skills.
• Experience with log analysis and understanding application/system logic.
• Experience with batch scheduling or monitoring tools is a plus.
• SQL, DevOps and automation experience.
• Finance knowledge is a plus.

Responsibilities

• Analyse and diagnose issues raised by business users related to trade data or system configurations.
• Maintain and manage the batch scheduling environment and monitoring systems.
• Remotely manage and monitor server hosts in multiple colocations across Europe.
• Manage and prioritise requests from internal IT support functions.
• Set up and maintain tools that monitor for alerts and test new system changes.
• Continuously evaluate, improve, and deploy new application versions.
• Serve as a contact point and collaborate with other infrastructure and software teams to ensure scalability, and stability.
• Manage project work, including hardware refreshes, environment optimisation, software configurations, change management, and release management.

Skills

IT troubleshooting

Log analysis

Batch scheduling

Monitoring tools

SQL

DevOps

Automation

Finance knowledge

Communication

Teamwork

Education

B.S. in a technical discipline

Tools

Splunk

Check_mk

Job description

Overview

As a Trading Application Support Analyst, you will join the post trade support team, providing technical and administrative support for all trading, operational, and support systems within the team. You will collaborate with development teams, Operations, and other key business stakeholders. This demanding and technical role requires strong technical systems and application knowledge to make critical support decisions under pressure. You will also manage complex project work for new or existing support systems, monitoring systems, support tools, and the deployment of new software trading systems.

Responsibilities

• Analyse and diagnose issues raised by business users related to trade data or system configurations.
• Maintain and manage the batch scheduling environment and monitoring systems.
• Remotely manage and monitor server hosts in multiple colocations across Europe.
• Manage and prioritise requests from internal IT support functions.
• Set up and maintain tools that monitor for alerts and test new system changes.
• Continuously evaluate, improve, and deploy new application versions.
• Serve as a contact point and collaborate with other infrastructure and software teams to ensure scalability, and stability.
• Manage project work, including hardware refreshes, environment optimisation, software configurations, change management, and release management.

What We're Looking For

• Excellent IT analytical and troubleshooting skills, with extensive experience tracing problems through log file analysis and understanding application/systems logic.
• Experience with or supporting a batch scheduling system is an advantage.
• Experience with application monitoring and analytical tools such as Splunk and Check_mk.
• SQL, DevOps and automation experience.
• Experience in finance is a significant plus.
• A B.S. in a technical discipline or equivalent experience. Knowledge of or a desire to develop networked application systems, including exposure to database environments and Windows (2012, 2019).

Personal Skills

• Initiative: Proven record of seeking continuous improvement and implementing best practices in a technology environment.
• Ability to work under pressure and meet tight deadlines.
• Self-motivated and creative.
• Strong communication skills (verbal and written): Ability to convey technically complex subjects clearly and concisely.
• Attention to detail: Thorough in work carried out.
• Interpersonal skills: Friendly and approachable.
• Teamwork: Ability to work collaboratively to meet deadlines.
• Excellent time management, organisation, and prioritisation skills.
• Flexibility: Desire to learn and improve skills and knowledge. Desire to drive business impact.