Application Support Analyst

Susquehanna International Group, LLP; Dublin; On-site; EUR 55,000 - 90,000; Full time

Job summary

Susquehanna International Group, LLP is seeking a Trading ApplicationSupportAnalyst to provide technical and administrative support for trading, operations, and support systems. You will collaborate with development, Operations, and business stakeholders across Europe.

The role emphasizes strong analytical skills, monitoring, and deployment of new software trading systems, with remote management of server hosts and cross-team coordination.

Qualifications

• Strong IT analytical and troubleshooting skills with expert log analysis.
• Experience with a batch scheduling system is advantageous.
• Experience with application monitoring and tools such as Splunk and Check_mk.
• SQL, DevOps and automation experience.
• Finance experience is a significant plus.
• B.S. in a technical discipline or equivalent; knowledge of networked systems and Windows servers.

Responsibilities

• Analyse and diagnose issues raised by business users related to trade data or system configurations.
• Maintain and manage the batch scheduling environment and monitoring systems.
• Remotely manage and monitor server hosts in multiple co-locations across Europe.
• Manage and prioritise requests from internal IT support functions.
• Set up and maintain tools that monitor for alerts and test new system changes.
• Continuously evaluate, improve, and deploy new application versions.
• Serve as a contact point and collaborate with other infrastructure and software teams to ensure scalability and stability.
• Manage project work, including hardware refreshes, environment optimisation, software configurations, change management, and release management.

Skills

Log analysis

Troubleshooting

Batch scheduling

SQL

DevOps

Automation

Finance domain knowledge

Windows systems

Communication

Education

B.S. in a technical discipline

Tools

Splunk

Check_mk

Batch scheduling systems

Windows Server

Job description

Overview

As a Trading ApplicationSupportAnalyst, you will join thepost tradesupport team, providing technical and administrative support for all trading, operational, and support systems within the team. You will collaborate with development teams,Operations, andotherkey business stakeholders.

This demanding and technical role requires strong technical systems and application knowledge to make critical support decisions under pressure. You will also manage complex project work for new or existing support systems, monitoring systems, support tools, and the deployment of new software trading systems.

Responsibilities:

• Analyseand diagnose issues raised by business users related to trade dataor system configurations.
• Maintain and manage the batch scheduling environment and monitoring systems.
• Remotely manage andmonitorserver hosts in multiplecolocationsacross Europe.
• Manage andprioritiserequests from internal IT support functions.
• Set up andmaintaintools thatmonitor foralerts and test new system changes.
• Continuously evaluate, improve, and deploy new application versions.
• Serve as a contact point and collaborate with other infrastructure and software teams to ensure scalability, and stability.
• Manage project work, including hardware refreshes, environmentoptimisation, software configurations, change management, and release management.

What we’re looking for

• Excellent IT analytical and troubleshooting skills, with extensive experience tracing problems through log file analysis and understanding application/systems logic.
• Experience with or supporting a batch scheduling system is an advantage.
• Experience with application monitoring and analytical tools such as Splunk andCheck_mk.
• SQL,DevOpsand automation experience.
• Experience in finance is a significant plus.
• A B.S. in a technical discipline or equivalent experience. Knowledge of or a desire to develop networked application systems, including exposure to database environments and Windows (2012, 2019).

Personal Skills:

• Initiative: Proven record of seeking continuous improvement and implementing best practices in a technology environment.
• Ability to work under pressure and meet tight deadlines.
• Self-motivated and creative.
• Strong communicationskills (verbal and written): Ability to convey technically complex subjects clearly and concisely.
• Attention to detail: Thorough in work carried out.
• Interpersonal skills: Friendly and approachable.
• Teamwork: Ability to work collaboratively to meet deadlines.
• Excellent time management,organisation, andprioritisationskills.
• Flexibility: Desire to learn and improve skills and knowledge. Desire to drive business impact.