Join Our Team as a MSP Support Engineer!

iPing IT Services; Dublin; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Variety of work

Certifications support

Small team

Stable company with loyal clients

Job summary

iPing Limited in Dublin is seeking an experienced IT Support Engineer to join our hands-on team. You will handle first and second line support for SME clients, resolving day-to-day issues and maintaining secure, reliable systems on-site around Dublin.

Ideal candidates have 3+ years in IT support, strong Microsoft 365 administration, Windows troubleshooting, and networking fundamentals, with a client-focused approach and willingness to travel to client sites.

Qualifications

• 3+ years in IT support or helpdesk, ideally within an MSP or multi-client environment.
• Solid working knowledge of Microsoft 365 administration
• Strong Windows desktop and server troubleshooting skills
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Experience with remote support tools and ticketing systems
• Excellent communication skills and a genuinely client-focused attitude
• Full clean driving licence and willingness to travel to client sites
• Eligible to work in Ireland

Responsibilities

• Respond to and resolve client support tickets across desktop, network, and cloud environments (first and second line)
• Provide remote and on-site support to SME clients around Dublin
• Administer Microsoft 365, Windows desktops/servers, and common business applications
• Set up, configure, and deploy end-user hardware and software
• Support network infrastructure: routers, switches, firewalls (e.g. SonicWall), and Wi-Fi
• Manage user accounts, access provisioning, and offboarding in line with security policy
• Monitor backups and respond to alerts; escalates and remediate issues
• Maintain accurate documentation of client systems and ticket activity
• Follow security and data-protection procedures at all times (iPing operates to ISO 27001 standards)
• Escalate complex issues to senior engineers and contribute to their resolution

Skills

Microsoft 365 administration

Windows desktop & server troublesh.

Networking fundamentals

Remote support tools

Ticketing systems

Client-focused communication

Travel to client sites

Eligible to work in Ireland

Tools

SonicWall firewall

Job description

Type: Full-time, permanent

About iPing

iPing is a Dublin-based managed IT services provider and technology reseller, operating since 2005. We look after the IT for Irish SMEs across financial services, legal, and healthcare — sectors where reliability, security, and discretion matter. We're a small, close-knit team where every engineer has real ownership and direct client contact.

IT Support Engineer

Company: iPing Limited

Location: 126 Lower Baggot Street, Dublin 2 (on-site)

The Role

We're looking for an experienced IT Support Engineer to join our team and act as a first and second line point of contact for our clients. You'll resolve day-to-day technical issues, support end users across a range of environments, and help keep our clients' systems secure and running smoothly. This is a hands-on role suited to someone who enjoys variety, solving problems, and working directly with clients rather than being one desk in a large helpdesk.

Key Responsibilities

• Respond to and resolve client support tickets across desktop, network, and cloud environments (first and second line)


• Provide remote and on-site support to SME clients around Dublin


• Administer Microsoft 365, Windows desktops/servers, and common business applications


• Set up, configure, and deploy end-user hardware and software


• Support network infrastructure: routers, switches, firewalls (e.g. SonicWall), and Wi-Fi


• Manage user accounts, access provisioning, and offboarding in line with security policy


• Monitor backups and respond to alerts; escalates and remediate issues


• Maintain accurate documentation of client systems and ticket activity


• Follow security and data-protection procedures at all times (iPing operates to ISO 27001 standards)


• Escalate complex issues to senior engineers and contribute to their resolution

Essential Skills & Experience

• 3+ years in an IT support or helpdesk role, ideally within an MSP or multi-client environment


• Solid working knowledge of Microsoft 365 administration


• Strong Windows desktop and server troubleshooting skills


• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)


• Experience with remote support tools and ticketing systems


• Excellent communication skills and a genuinely client-focused attitude


• Full clean driving licence and willingness to travel to client sites


• Eligible to work in Ireland

Desirable

• Relevant certifications (Microsoft, CompTIA, Cisco, or similar)


• Experience with firewalls (SonicWall an advantage)


• Exposure to backup/DR solutions and endpoint security tools


• Familiarity with regulated-sector clients (finance, legal, healthcare)


• Awareness of ISO 27001 or other security frameworks

What We Offer

• Competitive salary based on experience


• Genuine variety of work and technologies


• Support for certifications and professional development


• A small, supportive team where your contribution is visible


• Long-established, stable company with a loyal client base