German-Speaking Senior Technical Support Engineer – Elastic Cloud Storage

Dell; Munster; On-site; EUR 60,000 - 85,000; Full time

Job summary

Dell Technologies in Ireland is seeking a Senior Technical Support Engineer to join the ECS team and deliver expert remote and onsite support for our Enterprise customers.

You will resolve complex issues, apply advanced diagnostic techniques, document solutions, and share knowledge with peers. You will engage with multiple channels—phone, email, and online—to sustain high levels of customer success.

Qualifications

• 5+ years of relevant experience in a professional role with a Bachelor’s degree or the additional equivalent experience.
• Strong working knowledge of VMware, Linux and Enterprise Networking; CCNA/CCIE or similar certifications are a plus.
• Fluency in German and English with excellent communication, interpersonal, and customer service skills.
• Ability to work in a team environment and independently; analytical ability and attention to detail.
• Vendor management skills.

Responsibilities

• Provide advanced technical expertise to resolve standard to complex issues using diagnostic procedures.
• Identify interoperability issues and deliver focused training and serviceability enhancements.
• Maintain a closed-loop communication style to inform all stakeholders of issue status and resolutions.
• Share knowledge on problem resolutions and assist junior engineers on complex cases.
• Contribute to knowledge databases and problem resolution optimization.

Skills

German language

English language

Communication skills

Customer service

Analytical ability

Vendor management

Education

Bachelor’s degree or equivalent

Tools

Kubernetes

Job description

German-Speaking SeniorTechnical Support Engineer – Elastic Cloud Storage

At Dell Technologies, world-class service doesn’t end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we will analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Technical Support Engineer on our ECS team in Ireland to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Technical Support Engineer, you will be truly rewarded for working with some very high-profile and strategic customers and partners globally. Join Dell Technologies and you willwork in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates.

Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals. The Senior Engineer position is to provide support for Dell Technologies, ECS Division. Customers represent a broad range of Enterprise, Government and Vertical markets. Support open cases through multiple channels such as phone, email and online channels. The successful candidate will have excellent customer relations, communication, problem identification, troubleshooting skills and a strong technical background in multiple areas as detailed below.

You will:

• Apply advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identify, document and escape customer issues to senior resources.
• Identify and interpret interoperability and support matrices; identify, creates and deliver timely and highly focused training programs and/or serviceability enhancements within the Field and Remote technical support departments.
• Maintain a “closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
• Be responsible for sharing all acquired knowledge concerning problem resolutions; lead efforts in facilitating problem re-creation and failure analysis systems level issues.
• Contribute to centralized problem identification and resolution databases; may have senior-level tasks similar to Engineering for assigned product and skills and assist junior engineers on complex cases and elevated engagements.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5+ years of relevant experience in a professional role with a Bachelor’s degree or the additional equivalent experience
• Strong working knowledge of two or more of the following; VMware (vSAN, vSphere, VCF, NSX), Linux, Enterprise Networking (Dell Networking, Cisco), Backup/Archiving knowledge, Engineering-level certifications, such as: CCNA/CCIE, VCP, VCAP, RHCE
• Fluency in German and English with excellent communication, interpersonal, and customer service skills.
• Ability to work in a team environment and independently. Analytical ability, communication skills and detail oriented.
• Vendor management skills.

Desirable Requirements

• Knowledge of Kubernetes
• Coding skills

ABOUT US

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

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