ITIL Business Analyst: IT Operations Transformation

arthurcox; Dublin; Hybrid; EUR 52,000 - 75,000; Full time

Job summary

Arthur Cox LLP seeks an experienced Business Analyst to join its IT operations during a firm-wide transformation. The role focuses on analysing and designing improvements to IT operations and business processes, leveraging ITIL best practices to drive efficiency and value.

You will collaborate with stakeholders across the firm, translate business needs into technical requirements, and support the delivery of new IT applications and tools within a hybrid Dublin-based team.

Qualifications

• Strong analytical skills and ITIL methodology.
• Excellent project management skills.
• Proven track record delivering complex technology changes.

Responsibilities

• Requirements gathering across IT and business stakeholders.
• Perform impact analysis on processes and IT systems.
• Design and optimise business processes and IT workflows.
• Coordinate communication among IT teams and the wider firm.
• Select and implement a new suite of IT applications/tools.

Skills

ITIL

Business Analysis

Stakeholder Management

Process Improvement

Project Management

Job description

Arthur Cox LLP seeks an experienced Business Analyst to join its IT operations during a firm-wide transformation. The role focuses on analysing and designing improvements to IT operations and business processes, leveraging ITIL best practices to drive efficiency and value.

You will collaborate with stakeholders across the firm, translate business needs into technical requirements, and support the delivery of new IT applications and tools within a hybrid Dublin-based team.