M365/Cloud Infrastructure Support Engineer

arthurcox; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Arthur Cox LLP, a leading law firm in Ireland, is seeking a Microsoft 365 Support Engineer to join their IT Team. This role involves operational support, administration, and improvement of M365 services with a strong focus on automation and AI enablement.

The ideal candidate will ensure high-quality service delivery while collaborating with various IT teams. The position is based in Dublin with a hybrid model requiring a minimum of 3 days onsite.

Qualifications

• Experience with Microsoft 365 services and platform operations.
• Strong scripting skills to enhance service delivery.
• Competency in Azure services for identity and integration.

Responsibilities

• Provide operational support for M365 environment.
• Collaborate with IT teams on infrastructure services.
• Interact with managed service providers.

Skills

Microsoft 365 administration

Scripting and automation

Azure services

Cloud infrastructure

Job description

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT Team

Location: Dublin (Hybrid Model, minimum 3 days onsite)

Reports to: Head of IT Operations

Contract Type: Permanent / Full-time

Background

Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.

About the Role

The Microsoft 365 Support Engineer is responsible for the operational support, administration, and continuous improvement of the firm’s M365 environment. This role ensures the delivery of secure, reliable, and high-quality end-user services across collaboration, communication, and productivity platforms, aligned with a white-glove service delivery model.

The primary focus is on Microsoft 365 services and platform operations with a strong emphasis on scripting, automation and AI enablement to enhance service delivery, reduce manual effort, and improve operational efficiency.

The role also requires strong competency in Azure services supporting identity, integration, and cloud infrastructure alignment.

The successful candidate will work collaboratively across multidisciplinary IT teams including cloud, security, service desk, and applications to deliver stable, secure, and scalable infrastructure services.

This role also involves direct interaction with managed service providers to support smooth business operations and ongoing digital transformation initiatives.