ITIL Business Analyst (12-month FTC)

arthurcox; Dublin; On-site; EUR 52,000 - 75,000; Full time

Job summary

Arthur Cox LLP seeks an experienced Business Analyst to join its IT operations during a firm-wide transformation. The role focuses on analysing and designing improvements to IT operations and business processes, leveraging ITIL best practices to drive efficiency and value.

You will collaborate with stakeholders across the firm, translate business needs into technical requirements, and support the delivery of new IT applications and tools within a hybrid Dublin-based team.

Qualifications

• Strong analytical skills and ITIL methodology.
• Excellent project management skills.
• Proven track record delivering complex technology changes.

Responsibilities

• Requirements gathering across IT and business stakeholders.
• Perform impact analysis on processes and IT systems.
• Design and optimise business processes and IT workflows.
• Coordinate communication among IT teams and the wider firm.
• Select and implement a new suite of IT applications/tools.

Skills

ITIL

Business Analysis

Stakeholder Management

Process Improvement

Project Management

Job description

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support, with an independent, entrepreneurial spirit of innovation leading the way.

Department

IT

Location

Dublin (hybrid)

Reports to

Head of IT Operations

Contract Type

12-month FTC, Full-time

Background

Arthur Cox is at the forefront of technology adoption that drives value within the firm, its clients’ businesses, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.

Arthur Cox is on an IT transformation journey driven by a clear imperative: to evolve its IT infrastructure and operations so they are strategically aligned with the firm’s long-term growth and innovation goals, with a laser focus on client service delivery and operational efficiency.

About the role

Arthur Cox is looking to hire an experienced Business Analyst to join its IT operations team and play a leading role in its transformation initiative. The successful candidate will be responsible for analysing, designing, and implementing improvements to IT operations and business processes, leveraging ITIL best practices and driving transformation across IT Operations and, where required, in other areas of the firm.

This role requires strong analytical skills, an in-depth understanding of ITIL methodology, and excellent project management skills. The successful candidate is a team player, embedded within the IT operations team, who will collaborate closely with a variety of key stakeholders across the firm and must demonstrate strong business/technical acumen and excellent communication skills.

The successful candidate should have a track record of navigating the complexities of introducing and implementing complex changes in technology, and must demonstrate a clear understanding of the impact on IT infrastructure/operations, business processes, and applications.

Key Responsibilities

• Requirements gathering
• Impact analysis
• Process design and optimisation
• Co‑ordinating communication between multiple stakeholders across IT and the wider firm
• Selecting and successfully implementing a new suite of IT applications/tools