Customer Service Administrator

Charles Hughes Ltd; Westport; On-site; EUR 30,000 - 42,000; Full time

Job summary

Charles Hughes Ltd (Portwest Ireland) seeks a Customer Service Administrator to join our Westport Head Office. You will deliver excellent service, handle order processing, quotations, and support the Field Account Management team to grow sales and customer satisfaction.

The ideal candidate has 1-2 years' experience, strong MS Office skills, the ability to manage a busy workload, and a detail‑driven, proactive approach.

Qualifications

• 1–2 years’ experience in a similar environment.
• Proficiency with Microsoft Office.
• Ability to plan and manage a busy workload.
• Problem solving approach with a positive attitude.
• Excellent attention to detail and high accuracy in task completion.

Responsibilities

• Provide excellent customer service and seek to increase sales and customer satisfaction daily.
• Order processing and customer service enquiries.
• Preparing customer quotations.
• Providing support to the Field Account Management team.
• Order management and order tracking.
• Business reporting as required.
• Business administration as required.
• Any other tasks as required in line with the role.

Skills

Customer service

Order processing

MS Office

Time management

Attention to detail

Tools

Microsoft Office

Job description

Charles Hughes Ltd (Portwest Ireland), a leading manufacturer of outdoor clothing and supplier of workwear, safety wear and PPE are seeking applications for the position of Customer Service Administrator, based in our Westport Head Office. Charles Hughes Ltd distributes Portwest protective workwear, Agrishield rainwear, Dunlop footwear and other premium brands to over 1,200 customers in Ireland. We are a fast growing ambitious company employing over 100 people in Ireland.

WHAT YOUR ROLE WILL BE

• Providing excellent customer service, seeking to increase sales and customer satisfaction daily
• Order processing and customer service enquiries
• Preparing customer quotations
• Providing support to the Field Account Management team
• Order management and order tracking
• Business reporting as required
• Business administration as required
• Any other tasks as required in line with the role

WHAT YOU WILL NEED

• 1-2 years’ experience in a similar environment
• Microsoft Office proficiency
• Ability to plan and manage a busy workload
• Problem solving approach with a positive attitude
• Excellent attention to detail and high accuracy in task completion

WHAT YOU WILL RECEIVE

Market competitive salary commensurate with experience and an attractive benefits package

COMPANY AWARDS

• Great Place To Work 2023, 2024
• Best Medium Sized Workplaces 2022
• Deloitte Best Managed Companies 2016-2023
• Private Irish Business of the Year Export Industry Awards 2019, 2024