Desktop Support Technician

Fruition Group Ireland; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Fruition Group Ireland seeks an experienced Desktop Support Engineer to provide onsite L2 support across end-user computing and workplace technology in Dublin. You will diagnose and resolve hardware, software, Windows issues and support builds, deployments and SCCM-driven remediation.

The role requires hands-on SCCM expertise, Windows patching, security compliance and strong ITSM skills. You will collaborate with Security, EUC, Infrastructure and Service Desk teams to ensure smooth operations.

Qualifications

• Minimum 5 years in enterprise desktop or deskside support.
• Strong Windows 11 troubleshooting across endpoints/peripherals.
• Hands-on SCCM experience with client health and deployment troubleshooting.
• Experience with Windows patching, endpoint remediation and security compliance.
• Experience with enterprise app install/remove and troubleshooting.
• Knowledge of AD, Microsoft 365, OneDrive and networking fundamentals.
• Familiarity with Intune, Autopilot and PowerShell.
• Familiarity with BIOS/firmware/driver management.
• ITSM skills including incident ownership, documentation, communication and escalation.

Responsibilities

• Provide onsite L2 support for endpoints, peripherals and workplace technology.
• Diagnose and resolve hardware, software, Windows OS and connectivity issues.
• Support device builds, replacements, refreshes, software installations and deployments.
• Provide onsite hands-and-feet support for remote infrastructure and resolver teams.
• Take ownership of onsite incidents and coordinate to resolution.
• Troubleshoot SCCM client health, deployment failures and software installs.
• Support Windows security updates, patching and endpoint remediation.
• Investigate and remediate vulnerable and non-compliant endpoints.
• Troubleshoot application and third-party software failures; upgrade/remove vulnerable software.
• Validate deployments and remediation, with rescans and evidence gathering.
• Maintain documentation and provide clear progress/status updates.
• Work closely with Security, EUC, Infrastructure, Network and Service Desk teams.

Skills

End-user support

Technical troubleshooting

Incident ownership

Documentation and communication

Cross-team collaboration

Tools

SCCM

Intune

Autopilot

PowerShell

OneDrive

Active Directory

Microsoft 365

BIOS/firmware management

Job description

We are seeking an experienced Desktop Support Engineer to provide onsite technical support across end-user computing and workplace technology. This position extends beyond traditional deskside break/fix support. The successful candidate will combine strong enterprise desktop support experience with hands-on Microsoft SCCM expertise and experience in endpoint vulnerability remediation and security compliance.

Key Responsibilities

• Provide onsite L2 support for endpoints, peripherals and workplace technology.
• Diagnose and resolve hardware, software, Windows operating system and connectivity issues.
• Support device builds, replacements, refreshes, software installations and deployments.
• Provide onsite hands-and-feet support for remote infrastructure and resolver teams.
• Take ownership of onsite incidents and coordinate with the appropriate teams through to resolution.
• Troubleshoot Microsoft SCCM client health, communication, software installation and deployment failures.
• Support Windows security updates, patching, software distribution and endpoint remediation.
• Investigate and remediate vulnerable, non-compliant and unsuccessfully patched endpoints.
• Troubleshoot application and third-party software failures, including upgrading or removing vulnerable software.
• Validate successful deployments and endpoint remediation, supporting rescans and evidence gathering where required.
• Maintain accurate documentation and provide clear progress and status updates.
• Work closely with Security, EUC, Infrastructure, Network and Service Desk teams.

Required Skills and Experience

• Minimum of 5 years' relevant enterprise desktop or deskside support experience.
• Strong Windows 11 troubleshooting experience across endpoints and peripherals.
• Hands-on Microsoft SCCM experience, including client health, software distribution and deployment troubleshooting.
• Experience with Windows patching, endpoint vulnerability remediation and security compliance.
• Application installation, removal and troubleshooting experience within an enterprise environment.
• Working knowledge of Active Directory, Microsoft 365, OneDrive and networking fundamentals.
• Familiarity with Intune, Autopilot and PowerShell.
• Familiarity with BIOS, firmware and driver management.
• Strong ITSM skills, including incident ownership, documentation, communication and escalation.

The successful candidate will demonstrate strong technical troubleshooting capabilities, a high level of ownership and the ability to work effectively with both local users and remote technical teams.