Hybrid Remote Desktop Engineer for Enterprise Support

Cognizant; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Cognizant is seeking a Software Engineer to design, maintain and improve remote desktop support solutions in a hybrid day shift model. You will build tools to enhance reliability, usability and security for enterprise users across insurance and corporate environments.

The role emphasizes robust tooling, process automation and proactive issue resolution, with collaboration across service desk and infrastructure teams to ensure smooth operations and strong documentation.

Qualifications

• Five to eight years of software engineering experience with a focus on remote desktop support.
• Experience with enterprise-scale environments and hybrid work models.
• Familiarity with networking, security and endpoint management concepts.
• Proficient in documenting technical work and sharing knowledge.

Responsibilities

• Develop remote desktop support tools and scripts to diagnose and resolve issues.
• Implement monitoring and alerting for desktop environments to reduce downtime.
• Configure and maintain remote access infrastructure in line with security standards.
• Troubleshoot desktop issues across OSs and networks with clear root cause analyses.
• Collaborate with service desk and infrastructure teams to improve workflows.
• Create technical documentation for remote support procedures and guides.
• Work with stakeholders in insurance domains to align desktop support with business needs.
• Optimize software deployment and update processes for desktop apps.
• Analyze support metrics to identify improvement opportunities and enhancements.
• Coordinate with security/compliance teams for access control and data protection.

Skills

Remote desktop support

Enterprise scale environments

Hybrid work experience

Documentation & knowledge sharing

Analytical problem solving

Education

CompTIA A+ certification

Microsoft Certified Endpoint Administrator Associate

Tools

Remote access tools

Ticketing platforms

OS configuration

Job description

Cognizant is seeking a Software Engineer to design, maintain and improve remote desktop support solutions in a hybrid day shift model. You will build tools to enhance reliability, usability and security for enterprise users across insurance and corporate environments.

The role emphasizes robust tooling, process automation and proactive issue resolution, with collaboration across service desk and infrastructure teams to ensure smooth operations and strong documentation.