IT Support Colleague

Primark; Newbridge; On-site; EUR 28,000 - 36,000; Full time

Job summary

Primark Newbridge Depot is seeking an IT Support Colleague to provide on-site technical assistance across the depot, helping to maintain critical infrastructure, networks and hardware.

You will handle first-line IT support, assist with network issues, troubleshoot devices, manage tickets, and coordinate with suppliers while ensuring secure access to WMS systems. This is a full-time, site-based role with weekend coverage as needed to support operations.

Qualifications

• Provide first-line IT support and escalate where required.
• Resolve networking incidents with basic connectivity checks and reporting.
• Troubleshoot hardware and software issues with initial fault diagnosis and clear escalation details.
• Manage and track support tickets with accurate records and timely updates.
• Coordinate with third-party suppliers and service providers to resolve issues.
• Administer user access within WMS systems including account creation/modification/removal.
• Perform basic repairs on depot IT equipment including kiosks and end-user devices.
• Conduct routine inspections of servers and network equipment and check cabling/hardware status.
• Act as the on-site point of contact for IT-related issues to support depot operations.

Responsibilities

• Provide first-line IT support, responding promptly to technical issues and escalating where required.
• Support the resolution of networking incidents by performing basic connectivity checks and reporting findings.
• Troubleshoot hardware and software issues, carrying out initial fault diagnosis and documenting clear escalation details.
• Manage and track support tickets, ensuring accurate records, timely updates, and effective follow-up.
• Liaise with third-party suppliers and service providers to coordinate issue resolution.
• Administer user access within WMS systems, including account creation, modification, and removal in line with security policies.
• Perform basic repairs and maintenance on depot IT equipment, including kiosks and other end-user devices.
• Conduct routine physical inspections of servers and network equipment, checking cabling, hardware status, and environmental conditions.
• Support the smooth operation of depot technology infrastructure by acting as the on-site point of contact for IT-related issues.

Skills

Communication skills

Prioritization

Networking basics

Windows troubleshooting

Android Zebra devices

Ticket management

Proactive attitude

Warehouse operations

WMS/WCS knowledge

Data accuracy

Job description

Join Our Newbridge Depot Team: As an IT Support Colleague, you'll provide on-site technical support across the depot, helping to maintain critical infrastructure, networks, and hardware. Acting as the eyes and ears for the infrastructure, networking, and depot hardware.

Job Description

• Provide first-line IT support, responding promptly to technical issues and escalating where required.
• Support the resolution of networking incidents by performing basic connectivity checks and reporting findings.
• Troubleshoot hardware and software issues, carrying out initial fault diagnosis and documenting clear escalation details.
• Manage and track support tickets, ensuring accurate records, timely updates, and effective follow-up.
• Liaise with third-party suppliers and service providers to coordinate issue resolution.
• Administer user access within WMS systems, including account creation, modification, and removal in line with security policies.
• Perform basic repairs and maintenance on depot IT equipment, including kiosks and other end-user devices.
• Conduct routine physical inspections of servers and network equipment, checking cabling, hardware status, and environmental conditions.
• Support the smooth operation of depot technology infrastructure by acting as the on-site point of contact for IT-related issues.

Qualifications

• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage priorities.
• Basic knowledge of networking (LAN, Wi-Fi, cabling, switch ports).
• Experience troubleshooting Windows devices and end-user hardware.
• Familiarity with Android-based Zebra devices.
• Strong problem-solving and ticket management skills.
• Proactive approach with excellent attention to detail.
• Understanding of warehouse/distribution centre operations.
• Knowledge of WMS/WCS systems and reporting tools.
• Strong organisational skills and data accuracy.

Additional Information

Full-time site-based role operating across a team to provide cover as required for operations which can range from 6am to 10pm approx. Details can be discussed more at interview stage and will change with team over time as we better understand operational needs.

This role also includes Saturday working (likely 1 in 5 weekends), scheduled in line with business needs. flexibility is required to support peak periods and ensure operational continuity. the exact pattern of how Saturday working will operate can be discussed more at interview.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.