ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Version 1; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly Performance-Related Profit Share Scheme

Flexible/remote working

Pension

Private Healthcare Cover

Life Assurance

Employee Assistance Programme

Generous holiday allowance

Incentivised certifications and accreditations

Job summary

Version 1 is seeking an experienced IT Service Desk Analyst to join their ASPIRE Global Service Centre. In this role, you will provide technical support, resolve IT-related issues, and maintain an efficient IT environment.

The successful candidate will have a solid understanding of cloud technologies, strong communication and problem-solving skills, and a customer-focused mindset. This position offers flexible working arrangements and a variety of benefits including a pension scheme and private healthcare.

Qualifications

• Experience in a service desk support role.
• Strong understanding of IT infrastructure and troubleshooting methodologies.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide technical support and resolve IT-related issues.
• Maintain a smooth and efficient IT environment.
• Support users on cloud technologies.

Skills

Technical support

Problem-solving skills

Customer service skills

Communication skills

Analytical skills

Education

2-5 years of experience in IT support

ITIL v4 certification preferred

Tools

ServiceNow

Microsoft Office 365 Support

AWS fundamentals

Azure fundamentals

Active Directory

Windows Server

Linux

Job description

Version 1 is seeking an experienced IT Service Desk Analyst to join their ASPIRE Global Service Centre. The role involves providing technical support, resolving IT-related issues, and maintaining a smooth and efficient IT environment. The successful candidate will have a strong understanding of cloud technologies, problem-solving skills, and excellent customer service skills.

Requirements

• Minimum of 2-5 years of experience in IT support
• Experience in a service desk support role
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
• Experience with service desk management tools (e.g., ServiceNow)
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
• Strong communication, interpersonal, and problem-solving abilities
• Customer-focused mindset with a commitment to delivering high-quality support
• Strategic thinking and decision-making
• Ability to manage multiple priorities and meet deadlines
• Adaptability to evolving technologies and processes
• Strong analytical and reporting skills
• Proficiency in Microsoft Office 365 Support
• Knowledge of AWS and Azure fundamentals
• Proficiency in Active Directory and Group Policy Support
• Technical proficiency in Windows Server and Linux (preferable) operating systems

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Flexible/remote working
• Pension
• Private Healthcare Cover
• Life Assurance
• Financial advice
• an Employee Discount scheme
• Gym Discounts
• Bike to Work
• Fitness classes
• Mindfulness Workshops
• Employee Assistance Programme
• Generous holiday allowance
• Enhanced maternity/paternity leave
• Marriage/civil partnership leave
• Special leave policies
• Educational assistance
• Incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform