IT Support Analyst – Automation & Windows (Galway)

Ergo IT Recruitment Services; Connacht; On-site; EUR 36,000 - 48,000; Full time

Job summary

Ergo IT Recruitment Services is seeking an IT Support Analyst for a Galway-based client. The role focuses on helping business users, deploying equipment, and contributing to internal process improvements.

A graduate with 1+ year of Level 1 support experience fits this position, which is on-site across multiple sites. The successful candidate will work closely with the IT team to resolve issues, configure devices, and support Microsoft 365 services while assisting with onboarding and

Qualifications

• Degree in Computer Science, Software Development, Information Technology, Computing, or a related discipline.
• Strong scripting skills in PowerShell and Perl.
• Experience with Python or other modern scripting languages is beneficial.
• Solid knowledge of Windows operating systems and Microsoft 365 administration.
• Understanding of Active Directory and basic networking concepts.
• Experience with IT ticketing and onboarding processes is useful.

Responsibilities

• Provide first and second-line technical support to staff across multiple offices.
• Diagnose and resolve hardware, software, networking, and Microsoft 365 issues.
• Respond to incidents and service requests via the IT ticketing system.
• Configure, deploy, and maintain laptops, desktops, mobiles, printers, and other IT equipment.
• Support user account management, password resets, and onboarding activities.
• Assist with documentation, asset registers, and procedures.
• Collaborate with third-party IT vendors and service providers as needed.
• Assist with administration of Windows servers, cloud services, and endpoint management platforms.
• Support Microsoft 365 technologies including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Assist with cybersecurity initiatives and network infrastructure upkeep.
• Participate in IT projects involving upgrades, cloud technologies, security enhancements, and business applications.

Skills

PowerShell scripting

Perl scripting

Python scripting

Windows operating systems

Microsoft 365 administration

Active Directory

Networking basics (TCP/IP)

Education

Bachelor's degree in Computer Science / IT

Job description

Ergo IT Recruitment Services is seeking an IT Support Analyst for a Galway-based client. The role focuses on helping business users, deploying equipment, and contributing to internal process improvements.

A graduate with 1+ year of Level 1 support experience fits this position, which is on-site across multiple sites. The successful candidate will work closely with the IT team to resolve issues, configure devices, and support Microsoft 365 services while assisting with onboarding and