IT Support - Afternoon

Leevin; Dublin; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Leevin Group in Dublin is seeking an IT Systems Support to join our team. This role goes beyond traditional support by focusing on problem-solving, process improvement, and enhancing the overall efficiency of IT operations across our multi-site campuses.

The IT Systems Support will provide in-person and remote assistance for hardware, software, and network issues, manage Google Workspace, and collaborate with vendors on IT projects while delivering clear documentation and user training.

Qualifications

• Bachelor’s degree in IT, CS, or related field (preferred).
• Experience in IT support, helpdesk, or technical roles.
• Experience with IT service management tools and remote support platforms.
• Hands-on experience troubleshooting hardware, software, and network issues.
• Fluency in English (full professional proficiency).

Responsabilités

• Provide in-person and remote support for hardware, software, and network-related issues across multiple locations.
• Analyse recurring technical issues and propose long-term solutions to improve system performance and user experience.
• Install, configure, and maintain IT equipment (Windows PCs, Chromebooks, printers, and related devices).
• Support and optimise business applications, including Google Workspace, ticketing systems, and other core platforms.
• Manage user accounts, permissions, and onboarding/offboarding processes, ensuring compliance and data security.
• Maintain accurate documentation of incidents, root causes, and resolutions to support continuous improvement.
• Oversee IT asset lifecycle management, including inventory control, setup, maintenance, and returns.
• Collaborate with cross-functional teams on IT projects, system upgrades, and digital transformation initiatives.
• Act as a point of contact for vendors and service providers, supporting procurement and issue resolution.
• Deliver basic user training and create clear, user-friendly technical documentation.
• Identify opportunities to improve IT processes, tools, and service delivery based on best practices and emerging technologies.

Connaissances

Analytical thinking

Problem-solving

Tech translation

Organisational skills

Time management

Proactive mindset

Continuous improvement

Customer-centric

Interpersonal skills

Adaptability

Multi-site environment

Formation

Bachelor's degree in IT/CS or related field

Outils

ITSM tools

Description du poste

Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.

Take a look down below to know more about our new position at Leevin Group

We are looking for a proactive and analytical IT Support to join our team. This role goes beyond traditional support by focusing on problem-solving, process improvement, and enhancing the overall efficiency of IT operations.

The
IT Systems Support
will play a key role in supporting business systems, optimising workflows, and ensuring a seamless technology experience across the organisation.

Key Responsibilities

• Provide in-person and remote support for hardware, software, and network-related issues across multiple locations.
• Analyse recurring technical issues and propose long-term solutions to improve system performance and user experience.
• Install, configure, and maintain IT equipment (Windows PCs, Chromebooks, printers, and related devices).
• Support and optimise business applications, including Google Workspace, ticketing systems, and other core platforms.
• Manage user accounts, permissions, and onboarding/offboarding processes, ensuring compliance and data security.
• Maintain accurate documentation of incidents, root causes, and resolutions to support continuous improvement.
• Oversee IT asset lifecycle management, including inventory control, setup, maintenance, and returns.
• Collaborate with cross-functional teams on IT projects, system upgrades, and digital transformation initiatives.
• Act as a point of contact for vendors and service providers, supporting procurement and issue resolution.
• Deliver basic user training and create clear, user-friendly technical documentation.
• Identify opportunities to improve IT processes, tools, and service delivery based on best practices and emerging technologies.

Skills & Competencies

• Strong analytical thinking and problem-solving skills.
• Ability to translate technical concepts into simple language for non-technical users.
• Excellent organisational and time management skills.
• Proactive mindset with a focus on continuous improvement.
• Customer-oriented approach with strong interpersonal skills.
• Adaptability and ability to work in a fast-paced, multi-site environment.

Experience & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Previous experience in IT support, helpdesk, or technical roles.
• Experience with IT service management tools and remote support platforms.
• Hands-on experience troubleshooting hardware, software, and network issues.
• Fluency in English (full professional proficiency).

What We Offer

• Opportunity to grow into a more strategic IT role within the organisation.
• Exposure to multiple systems, projects, and business areas.
• Collaborative and dynamic work environment.