IT Systems Support | Grow into a Strategic, Multi‑Site Role

Leevin; Dublin; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

Leevin Group in Dublin is seeking an IT Systems Support to join our team. This role goes beyond traditional support by focusing on problem-solving, process improvement, and enhancing the overall efficiency of IT operations across our multi-site campuses.

The IT Systems Support will provide in-person and remote assistance for hardware, software, and network issues, manage Google Workspace, and collaborate with vendors on IT projects while delivering clear documentation and user training.

Qualifications

• Bachelor’s degree in IT, CS, or related field (preferred).
• Experience in IT support, helpdesk, or technical roles.
• Experience with IT service management tools and remote support platforms.
• Hands-on experience troubleshooting hardware, software, and network issues.
• Fluency in English (full professional proficiency).

Responsibilities

• Provide in-person and remote support for hardware, software, and network-related issues across multiple locations.
• Analyse recurring technical issues and propose long-term solutions to improve system performance and user experience.
• Install, configure, and maintain IT equipment (Windows PCs, Chromebooks, printers, and related devices).
• Support and optimise business applications, including Google Workspace, ticketing systems, and other core platforms.
• Manage user accounts, permissions, and onboarding/offboarding processes, ensuring compliance and data security.
• Maintain accurate documentation of incidents, root causes, and resolutions to support continuous improvement.
• Oversee IT asset lifecycle management, including inventory control, setup, maintenance, and returns.
• Collaborate with cross-functional teams on IT projects, system upgrades, and digital transformation initiatives.
• Act as a point of contact for vendors and service providers, supporting procurement and issue resolution.
• Deliver basic user training and create clear, user-friendly technical documentation.
• Identify opportunities to improve IT processes, tools, and service delivery based on best practices and emerging technologies.

Skills

Analytical thinking

Problem-solving

Tech translation

Organisational skills

Time management

Proactive mindset

Continuous improvement

Customer-centric

Interpersonal skills

Adaptability

Multi-site environment

Education

Bachelor's degree in IT/CS or related field

Tools

ITSM tools

Job description

Leevin Group in Dublin is seeking an IT Systems Support to join our team. This role goes beyond traditional support by focusing on problem-solving, process improvement, and enhancing the overall efficiency of IT operations across our multi-site campuses.

The IT Systems Support will provide in-person and remote assistance for hardware, software, and network issues, manage Google Workspace, and collaborate with vendors on IT projects while delivering clear documentation and user training.