IT Service Engineer - 1st to 3rd Line Support

RenaissanceRe; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

RenaissanceRe in Dublin seeks an IT Service Engineer to join the global IT support function. Based in our Dublin office, with select travel to other RenRe offices, you will deliver first to third-line technical support to end users and ensure a seamless IT experience.

The role requires 3–5 years in technical support, strong Windows/Mac deployment and security experience, and familiarity with Microsoft 365, AD, and basic networking.

Qualifications

• 3–5 years of experience in a technical support or helpdesk environment.
• Proficiency in supporting Windows and Mac OS X operating systems.
• Experience with Windows & Mac device deployment, management, and security compliance.
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
• Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A relevant IT certification (e.g., CompTIA A+, ITIL Foundation) is a plus.

Responsibilities

• Serve as the first point of contact for medium-high-level end-user IT support via phone, email, and ticketing systems.
• Troubleshoot and resolve complex technical issues, including performance tuning and advanced system optimization.
• Provide advanced support for Windows 11, Mac OS X, Microsoft 365, enterprise applications, utilities, and server OS environments.
• Perform hardware diagnostics and repair across desktops, laptops, mobile devices, printers, peripherals, and servers.
• Conduct endpoint LAN/WAN troubleshooting and provide smart hands support with networking team.
• Manage user accounts, including permissions, access control, provisioning, and group management (AD, Exchange, Azure AD).
• Utilize remote support tools such as SCCM, Patch My PC, Altiris SMA, Intune, and Beyond Trust for resolution.
• Monitor systems, analyze alerts, and escalate where needed; document incidents and resolutions.

Skills

Windows OS

Mac OS X

Microsoft 365

Active Directory

ITIL Foundation

Education

CompTIA A+

ITIL Foundation

Tools

SCCM

Patch My PC

Altiris SMA

Intune

Beyond Trust Bomgar

Job description

RenaissanceRe in Dublin seeks an IT Service Engineer to join the global IT support function. Based in our Dublin office, with select travel to other RenRe offices, you will deliver first to third-line technical support to end users and ensure a seamless IT experience.

The role requires 3–5 years in technical support, strong Windows/Mac deployment and security experience, and familiarity with Microsoft 365, AD, and basic networking.