IT Service Desk Coordinator & Client Liaison

Spector IT; Dublin; Hybrid; EUR 37,000 - 47,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Employee Assistance Programme

Structured onboarding and ongoing培训

Job summary

Spector IT in Ireland is looking for a service desk coordinator to keep the day-to-day work flowing. You will triage incoming requests, prioritise correctly, and route tickets to the right engineers while keeping clients informed.

No deep technical background required; we value organisational instincts, clear communication, and reliability. You will work in ConnectWise and with Microsoft 365, building relationships with the engineering team and customers.

Qualifications

• Around a year or more of experience in a role dealing with people and competing priorities.
• Strong written and verbal communication.
• Comfort with email and common business software.
• Interest in IT and how technology supports business.

Responsibilities

• Be the first point of contact for incoming tickets, log, categorize, and prioritise correctly.
• Assign work to engineers based on urgency, skillset, and availability.
• Monitor queues to ensure response times are met.
• Follow up on items at risk of slipping and escalate when needed.
• Keep clients updated on the status of their requests.
• Review ticket updates for accuracy and consistency.

Skills

Communication

Organisational skills

Reliability

Customer service

Team player

Curious about IT

Tools

ConnectWise

Microsoft 365

Job description

Spector IT in Ireland is looking for a service desk coordinator to keep the day-to-day work flowing. You will triage incoming requests, prioritise correctly, and route tickets to the right engineers while keeping clients informed.

No deep technical background required; we value organisational instincts, clear communication, and reliability. You will work in ConnectWise and with Microsoft 365, building relationships with the engineering team and customers.