Customer Support Coordinator – Enniscorthy

Datapac; Enniscorthy; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Datapac in Enniscorthy, County Wexford, is seeking a Customer Support Coordinator to manage engineer visits, service requests, and SLA delivery. This full-time, permanent role emphasizes collaboration with customers, engineers, and project teams to ensure timely IT support delivery.

Ideal candidates have 2 years in customer-focused coordination or scheduling, strong multitasking abilities, and fluent English. ITIL certification is desirable or a plan to achieve it within 12 months.

Qualifications

• 2 years' experience in a customer-focused coordination or scheduling role.
• 2 years' experience in a fast-paced environment managing multiple priorities.
• Fluent English, both written and spoken.
• ITIL Certification desirable or willingness to achieve it within 12 months.

Responsibilities

• Scheduling and coordinating engineer visits and technical service requests.
• Prioritising and allocating work based on customer requirements, SLA commitments, and resource availability.
• Monitoring ticket queues, service performance, and delivery timelines.
• Liaising with customers and internal stakeholders to provide updates and resolve scheduling issues.
• Supporting the coordination of projects, technical resources, suppliers, and third-party partners.

Skills

Scheduling

Coordination

Multitasking

English fluency

Education

ITIL Certification

Job description

Customer Support Coordinator (Support Centre) – Enniscorthy

Join our Customer Support Centre and play a key role in delivering exceptional customer service by coordinating engineers, managing service requests, and ensuring the efficient delivery of IT support services. Working closely with customers, engineers, and project teams, you'll help ensure Service Level Agreements (SLAs) are achieved while contributing to a positive customer experience in a fast-paced environment.

Location: Enniscorthy, Wexford (5 days in the office)

Type: Full-time, Permanent

What You’ll be doing:

• Scheduling and coordinating engineer visits and technical service requests.
• Prioritising and allocating work based on customer requirements, SLA commitments, and resource availability.
• Monitoring ticket queues, service performance, and delivery timelines.
• Liaising with customers and internal stakeholders to provide updates and resolve scheduling issues.
• Supporting the coordination of projects, technical resources, suppliers, and third-party partners.

What We’re looking for:

• 2 years' experience in a customer-focused coordination or scheduling role.
• 2 years' experience working in a fast-paced environment managing multiple priorities.
• A proactive, positive, and solutions-focused approach.
• Fluent English, both written and spoken.
• ITIL Certification is desirable or willingness to achieve it within 12 months.

Why Join Us:

• Career development and progression opportunities.
• Exposure to leading technologies and industry best practices.
• Supportive team environment with a focus on employee wellbeing.
• Competitive salary and benefits package.

We are committed to ensuring our recruitment selection process is accessible to all.

If you require any reasonable accommodations at any stage of the selection process – including application, assessment, or interview – please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.